Success stories from a year of innovation and collaboration
As the Summer period approaches, we reflect on the remarkable journeys of our valued partners and customers.
Throughout the year, we have had the privilege of collaborating with operators and enterprises worldwide, helping them achieve their business goals.
These success stories are more than just milestones; they are a testament to the transformative power of AI, ML, and automation. They also highlight the strategic shift towards 360o observability across networks and services, centralized management, and the increasing focus on customers and B2B services experience.
Join us in celebrating these achievements and the exciting projects that industry collaboration brings. Let’s dive in!
Latest Innovations from Infovista
TM Forum Catalyst project at DTW24: Accelerating 5G Monetization with GenAI and 360o Intelligence
?At Infovista we are committed to openness and collaboration as part of our focus on innovation. That’s why we are excited to share our involvement in a groundbreaking Catalyst project that will be presented at Digital Transformation World 2024 (DTW24) from June 18 to 20 in Copenhagen.?
This initiative, titled "Holistic intelligence & GenAI to accelerate 5G monetization," brings together leading service providers and enterprises to demonstrate how GenAI and AI-driven processes can unlock new profitable B2B services for CSPs.?
The project, championed by leading service providers such as Amazon Web Services (AWS), BMC Software, Intracom Telecom, Netcracker Technology, Prodapt, BT Group, TELUS, Telecom Italia Information Technology (TI.IT) s.r.l., Zain KSA, Econet Wireless Zimbabwe, Bludigit and Italgas, showcases the power of automated processes in transforming B2B incident management, streamlining service provisioning, and empowering enterprises with self-service portals.?
Looking forward to knowing how this initiative is set to revolutionize 5G monetization and enhance customer experiences? Read more details at our website and visit us at DTW24!?
7 Stories of innovation, commitment and collaboration
Citymesh launches high-performing 5G private networks
Deploying private mobile networks requires meticulous planning to meet the specific needs of end customers. Focused on 5G, Citymesh, a pioneering Belgian tech firm and a key player in private mobile networks, is revolutionizing connectivity across diverse sectors.
From enhancing safety at Takeda’s manufacturing site to ensuring seamless operations at the Port of Zeebrugge, Citymesh's strategic use of Infovista's Planet solution enables meticulous planning and optimization of private 5G networks.
One of the largest US CSPs turns regulatory compliance into a competitive opportunity
When a merger between two North American mobile operators brought regulatory compliance challenges, the newly consolidated entity turned these requirements into a competitive edge.?
Tasked with proving 5G network build-out and performance to the FCC, the operator leveraged Infovista TEMS? for extensive benchmarking. This strategic move not only met regulatory demands by efficiently managing over 1M drive test miles and 5M tests, but also enabled comprehensive competitor network comparisons.
BT predicts a reduction in their troubleshooting times by more than two-thirds?
BT Group is committed to developing and delivering next-generation services that continue to put their customers at the core of what they do.
To achieve their goals, BT has partnered with Infovista to automate their workflow steps from detection to notification and expedite response times by swiftly identifying the root-cause of customer or service disruptions, thus reducing Mean Time to Resolution (MTTR).
SmarTone transforms their CX and network performance
SmarTone, Hong Kong's consumers no.1 best preferred 5G network, has achieved tangible improvements in operational efficiency and customer retention by implementing Infovista's Ativa? automated assurance solution for 5G, 4G, 3G and IMS networks.?
With a customer-centric approach at its core, SmarTone now optimizes and scales its business leveraging the critical data intelligence provided by the solution.
Colt adopts customer-centric assurance approach
In today's telecom landscape, standing out requires redefining service excellence. This starts with a customer-centric approach.
Colt Technology Services has achieved this by simplifying operations, increasing agility, and improving efficiency, leading to faster issue resolution, higher customer satisfaction, and stronger adherence to SLAs.
?? Discover Colt's case study and the strategic decisions behind it.
Alianza enables CSPs to deliver an exceptional support experience
Alianza, a leading cloud communications platform for service providers, delivers voice analytics for CSPs to enable them to ensure an exceptional support experience.
To provide CSPs with the tools necessary, Alianza deployed Infovista's network management and assurance solution which is now extended to its CSP customers, allowing for faster issue isolation and in-depth visibility into core network statistics to troubleshoot and streamline technical support to their end customers.
Italgas optimizes operations and experiences for more than 8 million connected smart meters
Managing over 8 million connected smart meters, Italgas faced the dual challenges of ensuring connectivity and service quality while optimizing operational efficiency within its IoT infrastructure.? ?
By integrating Infovista's Ativa?, Italgas has achieved:?
?? Discover all the details behind Italgas’ success
The resource of the month
eBook | Network planning for Fixed Wireless Access
In this comprehensive guide, we address the pain points service providers face in deploying FWA solutions. Discover how to:?
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