Success Principle #22: Be open to learn.

“Every opportunity I got; I took it as a learning experience.” – Satya Nadella.

In our pursuit of success and growth, we often seek knowledge and wisdom from books, formal education, and professional training. However, it is essential to recognize that valuable lessons can be found in unexpected places and from seemingly ordinary people around us. In this chapter, we will explore the profound customer service experiences derived from interactions with two remarkable individuals, the tender coconut seller, and the fruit vendor close to my house. These "roadside teachers" may not have formal education in management, but they embody essential principles that can guide us towards success in both personal and professional endeavours.

A Fresh Start Every Day:        

Both vendors demonstrated a remarkable ability to begin each day with a fresh perspective. Regardless of the challenges they might face, they treat every customer who approaches their stall as special ones. This simple act of greeting each customer with warmth and enthusiasm leaves a lasting impression and fosters a sense of connection and loyalty.

Lesson: In our lives, we encounter different situations and people every day. Embrace each new day with optimism and enthusiasm and treat every interaction as an opportunity to create a positive impact.

Providing the Best Service:        

Both vendors exemplify the principle of striving to provide the best service possible. Whether it's selecting the finest tender coconuts or offering the freshest fruits, they prioritize the quality of their products to ensure customer satisfaction. They understand that offering superior service is essential to building trust and earning repeat business.

Lesson: In any endeavour, prioritize excellence and strive to deliver the best possible outcomes. Going the extra mile to provide quality service can set you apart and lead to long-term success.

Transparency with Customers:        

The fruit vendor's candidness about the freshness of his stock showcases the importance of transparency in customer interactions. He openly admits when certain items are not at their best and assures customers of better options next time. This honesty fosters trust and strengthens the relationship between the vendor and the customer.

Lesson: Embrace transparency in your interactions, both personal and professional. Open communication builds trust and credibility, leading to stronger connections and more significant opportunities.

Understanding Customer Expectations:        

Both vendors exhibited a deep understanding of their customers' preferences and requirements. They take the time to know their regular patrons and cater to their specific needs. This personalized approach leaves customers feeling valued and appreciated.

Lesson: In any relationship, be attentive to the needs and expectations of others. Understanding and fulfilling their requirements can create meaningful connections and enrich your interactions.

Service with a Smile:        

Perhaps the most heart warming aspect of both vendors' customer service is the genuine warmth and the smile with which they greet their customers. Despite any personal challenges they might face, they maintain a positive demeanour, leaving customers feeling uplifted and happy.

Lesson: Cultivate a positive attitude and approach every situation with a smile. Your disposition can influence not only your well-being but also the experiences of those around you.

Conclusion:        

The experiences shared in this chapter emphasize that there is a wealth of learning available to us in our everyday interactions. Simple, heartfelt gestures can hold profound lessons that can shape our behaviour and attitude towards personal and professional success. By observing and absorbing the teachings of these "roadside teachers," we can imbibe qualities such as passion, ownership, transparency, understanding, and kindness into our lives. Let us keep our eyes and ears open to the wisdom that surrounds us, as true learning lies everywhere, waiting to be discovered.

?“Keep your eyes and ears open to learn.” – Ram Ramakrishnan (Author)