Succeed Abroad ??

Hello there!

And welcome to our Succeed Abroad community.

The weather is great in Copenhagen today and there is no denying it - summer is here. Outsourcing some - or all of your operational tasks during the holidays is a great way of maintaining a high customer service level. Scroll down to learn how we gave Boom Butik a pair of extra hands that now handle 15% of all incoming customer requests ???

We recently interviewed international brands about their e-commerce strategies and an interview series has come from those talks. Watch all of the interviews on YouTube, or scroll down to learn how Swedish fashion brand Ninepine has adopted a lean and rapid approach to market expansion??

Last but not least, scroll down to find the second article in our series about technology in e-commerce. Here, Tobias Riis Christensen reveals how you can use technology in customer service to increase customer centricity and is good for business too.?

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Enjoy!

WE MET UP WITH THE FOUNDERS OF NINEPINE, Benjamin Lau and Kousha Torabi , at Succeed Abroad in Stockholm this year. Ninepine has grown into a multi-million-Euro revenue brand within a few years by focusing on a lean and rapid approach to market expansion. Learn how Ninepine tests new markets to gauge interest early on - and how to build a global brand from day one. WATCH THE INTERVIEW HERE ??

BOOM BUTIK WERE LOOKING TO handle their customer service more effectively. To achieve this, we developed a Chatbot, which now handles 15% of all their conversations, has a 85% satisfaction score, and blends in perfectly with their webshop ??

"With MakesYouLocal's technology we were able to automate a noticeable share of our customer interactions while staying true to our brand and identity" says Felix Paul Geoffroy , Partner at Boom Butik.

READ THE FULL CASE HERE ??

TECHNOLOGY AND AI HAVE BEEN GAMECHANGERS in the e-commerce industry. Our Automation Specialist, Tobias, shares the secrets behind technology in customer service - great for your customers, and for your business too. INSIGHTS HERE ??

Visit our online community to read more insights - or get your hands on our free guides, which help you succeed abroad in the world of e-commerce ??

Until next time ??

The MakesYouLocal Team