Study Guide for MB-910 : Microsoft Dynamics 365 Fundamentals (CRM)

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Overview

As a candidate for this certification, you aspire to understand how customer engagement apps (CRM) for Dynamics 365 can be used to:

• Unify profiles and tailor targeted customer journeys by using Dynamics 365 Customer Insights apps.
• Efficiently assist users through the complete sales order lifecycle by using Dynamics 365 Sales.
• Assist agents with case management through the complete customer support lifecycle by using Dynamics 365 Customer Service.
• Schedule and complete work orders by using Dynamics 365 Field Service.
• Evaluate how Copilot can assist with each of these.

The certification is intended for you if you’re seeking to start your journey using Dynamics 365 CRM solutions.

You can use this certification to prepare for role-based or specialty certifications, but it’s not a prerequisite for any of them.

Skills measured

• Describe Dynamics 365 Customer Insights
• Describe Dynamics 365 Sales
• Describe Dynamics 365 Customer Service
• Describe Dynamics 365 Field Service
• Explore the core capabilities of customer engagement apps in Dynamics 365

Learning Resources for MB-910

• Self-Paced from Microsoft Learn (Click here to access) [FREE]
• Self-Paced Learning from GTech Learn (Click here to access) [$1.00]
• Classroom Training from GTech Learn (Click here to access) [$300.00]

Exam Prep Resources for MB-910

• Certification Preparation Quizz from GTech Learn (Click here to access) [FREE]
• Daily Polls/Quizz WhatsApp Group (Click here to access) [FREE]

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We are also pleased to grant you access to the below additional learning resources from GTechLearn

Upcoming Events/Webinars

• Upcoming events from Microsoft (Click here to access) [FREE]
• Upcoming events from GTech Learn (Click here to access) [FREE]

Free Fundamental Self-Paced Courses

• PL-900 : Microsoft Power Platform Fundamentals [FREE]
• DP-900 : Microsoft Data Platform Fundamentals [FREE]
• MB-910 : Microsoft Dynamics 365(CRM) Fundamentals [FREE]
• MB-920 : Microsoft Dynamics 365(ERP) Fundamentals [FREE]
• AI-900 : Microsoft AI Fundamentals [FREE]
• SC-900 : Microsoft Security Fundamentals [FREE]

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