Studies show that only 9% of shared services provide this…

Hi and welcome to our shared services weekly newsletter!

Stat of the Week:

“Currently only 9% of shared services are providing Environmental, Social & Governance Services (ESG) services, however 52% will be supporting their organizations ESG initiatives in the near future –?specifically by monitoring Finance and HR." - SSON Research & Analytics

Is the Future of Work Already Outdated?

Future of Work is a concept we’ve been talking about for over five years now, and naturally it created a lot of debate during the pandemic. Bold claims were made about “working from anywhere,” global recruitment and employing GIG workers, but in 2023 when the reality of the ‘new normal’ is firmly bedded in, do FOW methods hold up? If you want to know how to do FOW right, EdgeVerve and SSON have released a report on Navigating the FOW and a complimentary webinar on FOW’s biggest topic area Hybrid Working.

?

Finding Continuous Improvement Talent

In SSON’s 2023 State of the Industry Survey, process design and continuous improvement were listed as the top skills SSCs were prioritizing in terms of recruitment and training. That’s above automation, data analytics and CX! To assist, SSON will be covering this topic in their upcoming Continuous Improvement Digital Summit. Careers, along the leadership and the global team, will also be covered at SSO Week North America Digital; where speakers from Netflix, Lululemon and Cargill unite to share their perspectives on how GBS can empower the enterprise.

?

The Importance of Trust In Your Shared Services

The collapse of Silicon Valley Bank and the crisis within Credit Suisse have once again reiterated the importance of trust within business. The most important contributor to trust, is transparency and this is only achievable in shared services, through accurate data collection and reporting. In order to help shared services achieve this, SSON are hosting our Record to Report Transformation Digital Summit online in April where companies such as Siemens, Adidas and Bayer will share their how they’re using SSCs and AI to create fail-safe reporting.

Also, integral to building trust and a business plan that’s achievable, is via benchmarking. SSON has long produced one of the most comprehensive and trustworthy reports in the market and this year’s edition has just launched. Access your copy of our State of the Shared Services Industry Report, here.

?

That’s all from me this week, thanks for reading!

Sally Fletcher , Head of Online Events, IQPC

?

?

?

?

?