The struggle of on-property integrations and the great hotel app debate

Oops! I checked in a guest into a dirty room.

By Tatiana Vanvelzor

Hey, do you remember the bucket check? If you've ever worked at the front desk, it's one of those tasks that can make you cringe a bit. For those who aren't familiar, it's a routine task where front desk agents compare registration cards with the PMS room status to ensure everything's in order. It's crucial for maintaining a smooth guest experience and avoiding any surprises. Sometimes, when guests switch rooms, it can throw off the room statuses, usually because someone overlooked the bucket check.

While many hotels are transitioning to digital registrations, the challenge remains if the systems aren't fully integrated. However, Nuvola has two-way integration with many of the prominent PMS providers, making this headache disappear. The room statuses stay synced, eliminating the need for manual checks. Even if there's a slip-up at the front desk, the system catches it, and there are even alerts to keep everyone informed. Want to hear more?

Native Apps vs. Web Apps: The Epic Battle of Digital Realms!

By Tatiana Vanvelzor

Greetings, tech enthusiasts! Let’s take a journey back to the early days of mobile technology. Imagine developers, clad in flannel shirts, gathered around their laptops, fueled by coffee and code. The burning question of the time: "Native apps or web-based solutions? Which will prevail?"

Now, let’s fast forward three decades. After much deliberation, the clear winner emerges: web-based applications. But let’s delve deeper:

Native Apps: While they have their advantages, such as specialized features and exclusivity, many users treat them like distant relatives at a family gathering—acknowledge them briefly, then move on.

Web Apps: These are the uninvited guests who steal the spotlight. No need for downloads or complicated setups; they work seamlessly within a browser. From contactless check-ins to digital upselling, they offer convenience and accessibility, attracting more users to your hotel.

Part of the problem with native apps? App fatigue! ?You’ve probably experienced this yourself. You already have apps for weather, games, and perhaps for your favorite airline and hotel groups, but you are on vacation in a remote destination staying at a hotel brand you’ve never been to before. Do you really have to download another app, just for a 2-night stay? But as a hotelier you know that guest is going to have a better experience if they use your app.

The winner? Web apps! They offer instant access without the hassle of downloads, providing a seamless experience for guests. Intrigued? Request a demo to discover what Nuvola's Angel Application can offer your hotel.