Strong foundations, personal connections - it's the Haslop & Mason way

With a customer-centric history spanning over 65 years in the electrical components industry, it is no surprise that Haslop & Mason’s focus for 2024 is investing in skilled personnel so that they can better serve their customers

Kevin Dersley, managing member, says that the company recently appointed two new account managers: Chris Drake, End User Account Manager, and Kevin Cole, System Integrator Account Manager.

Both have extensive experience in the industry and understand customers’ needs and wants.

“They come with experience, and they are primed and ready to serve,” says Dersley.

Drake has over 10 years of experience as a robotics system integrator and in engineering, in both projects and maintenance.

“My experience is in the manufacturing industry, specifically on the electrical engineering side. I understand the importance of production runs, inventory management and the cost of time,” Drake says.

When asked how he understands his role at Haslop & Mason, Drake highlights the vital role of product knowledge in providing excellent customer service.

“I have to understand both the products and what my customers need in order to ensure that we are offering the correct product for the correct application. Having moved from the production side of the industry gives me greater insight into my customers’ needs.”

What special skills does he bring to support Haslop & Mason?

“I am a qualified electrician who has been in the trade for over 20 years. I know the meaning of urgency, and can relate to all breakdowns in the industry.”

This is an understanding that can only benefit the Haslop & Mason team and all its customers.

Cole, with 23 years of sales and support experience in the industrial automation field, knows the sector inside out.

In terms of understanding his role at Haslop & Mason, Cole was clear: “My role is to develop the system integrator business within the region.

This entails the following:

• Understanding my customers' project requirements;
• Keeping myself skilled in the latest technology trends and updates;
• Speaking to clients regularly to maintain productive, long-term professional relationships;
• This enables me to understand, anticipate and meet their needs because high customer service is the standard we expect from Haslop & Mason.

Cole adds: “I’ve developed and grown many long, fruitful relationships with my customer base and I also have strong relationships with both local and international suppliers.”

This is exactly what Dersley meant when he said “… experience … primed and ready to serve.”

Dersley adds: “Having account managers who fully understand our customers’ industries makes it easier for us to comprehend their problems and requirements.

“Choosing people with years of experience in the types of industries to which we are marketing and servicing gives us and our customers an added advantage, helping us build stronger customer relations.”