Striking the Balance: Cost-Effective Strategies for Providing Adequate IT Support with Generative AI
Employee support is a critical area of business operations that expedites growth. Yet, businesses use an old method to streamline tasks and provide support. This probably costs companies employee frustration, the continuous pain of filling up new support positions for unexpected attrition, and indefinite days of lost businesses.
The fact is user support needs a huge influx of IT tools and technologies, which certainly leads to high IT costs.
Unfortunately, the growing number of tools is burdening CTOs' balance sheets yet provides little to no performance gains and efficiency for service desks.
IT cost optimization remains challenging for many reasons within service desks.
Fortunately, there is Generative AI, which holds huge promise for service desk transformation.
There are many ways Generative AI can help reduce waste, foster optimal use of resources, drive cost-effectiveness for service desk operations, and boost productivity and efficiency.
Let’s learn how you can embrace cost-effective strategies to drive proactive AI support with Generative AI and strike the right balance between cost optimization and IT tool efficiency for your support.
The existing state of IT investments
The varied outlook towards IT investments can impact the existing state of IT functions across service desks and lead to inefficiencies.
Increasing IT investments
Companies can be intrigued to increase their IT spending on emerging technologies.
The latest example of increasing IT spending includes Generative AI.
Research by Gartner says that 80% of customer support or user support will increase the use of GenAI to improve agent productivity and user experience by 2028.