Strike While The Iron is Hot!

Use the “Close” to Set up Future Wins

Often, the easiest person to sell something to is the person you’ve already sold something to.??

We forget this sometimes. Perhaps that’s because of the terminology we use. It’s?quite common for salespeople and sales managers to talk about “closing the sale” – but is that word “close” really the best way to describe what’s really happening when there’s a decision to purchase our product or service??

Of course, it’s unlikely that sales teams will stop using the word “close” to describe a prospect becoming a client. But that doesn’t mean we have to think in terms of “closing” anything at this point in our sales process. The truth is it makes no sense to view “closing a sale” as the end point of the development process (the culmination of the buyer-seller relationship). It makes much more sense to see this moment as the beginning point of a new relationship—a partnership.?

Our new client is a valuable source of two extremely important things: insights on how to make sure the delivery of the product or service unfolds seamlessly … and referrals that could connect to additional business. Why wouldn’t we want to ask about both of those things? Why wouldn’t we want to hear the answers sooner, rather than later??

Let’s look first at the issue of delivery. We may not be used to thinking of delivery as part of the sale … but make no mistake, it is! If something goes wrong, we’re going to hear about it, and there are going to be consequences, financial and otherwise, that will have to be dealt with. We want to strike while the iron is still hot – and while we can still affect the outcome by designing the perfect “handoff.”?

We want to get all the information necessary to make sure both sides experience a seamless, trouble-free delivery. That means we want to be asking the right questions about delivery shortly after the client says “Yes.”??

For instance:

·??????? Who, on the client’s side, will be most directly involved in facilitating the delivery of the product or service we just sold.??

·??????? What kind of timelines and deliverables are the people on the client’s side expecting???

·??????? What paperwork needs to be completed, and by when???

·??????? Who do they need to talk to on our side??

·??????? What are the most likely obstacles to a perfect delivery … and how can we prepare for them ahead of time??

We can’t assume we already know the answers to these questions!

Next, let’s look at the subject of referrals. This is something many salespeople avoid discussing with buyers in the period right after the buyer has said “Yes.” But if we stop to think about it, we’ll realize there is no logical reason to avoid raising the issue of introductions. There may be other departments or divisions within this company with which we should be in contact. Additionally, our contact is likely to know of other companies that could benefit from what we offer – and they may even have a relationship with people in those companies.?

Some say it’s important to wait until the product or service is in place and the client is happy before discussing add-on or future business. While waiting may make those salespeople feel more comfortable, it only delays the process. The time to “plant the seeds” for future business is soon after closing the first piece of business.?

We can frame our question around a beneficial outcome for the client. What should be implicit in our question is the answer to the client’s inevitable question, “What’s in it for me?”?

In each of these areas – laying the groundwork for a perfect delivery and planting the seeds for future business – we have nothing to lose by asking — and everything to gain.?

www.pinnacle.sandler.com