Streamlining Employee Communications is Key at Houston Racquet Club

With the successful launch of the Member App in early 2020, the team at Houston Racquet Club in Houston, Texas, implemented the HRC Insider App (employee app) to streamline employee communications during COVID.

"This idea has been on our wish list for a long time and COVID made us consider the idea as a top priority when the club shut down," explained Lindsey O. Tafolla, the club's director of communications and marketing. "Employees can retrieve valuable information such as schedules, paychecks, performance reviews, employee handbook and much more!"

With a short runway of three months from starting the process to implementation, management worked closely with developers to troubleshoot any issues before going live. "The HRC Insider App has been a powerful tool that gives our management team the ability to communicate digitally and provide resources to our staff," continued Tafolla. "The convenience this tool offers is an additional amenity that has strengthened our employee benefits package and helped us stand out as a top employer in our area.”

"With multiple internal communication channels throughout the organization, the app has simplified the chain of communications by providing a central platform for staff to receive accurate and timely information. In addition, we empower the staff to use the app to stay current on club activities, utilize self-service HR resources and offer feedback to management."

This unique tool has been instrumental and successful for communication between supervisors and departments with just the touch of a button—especially during a pandemic!

When asked about advice to pass along to other clubs looking to implement something similar, Tafolla shared, "Treat the employee app as you would your member app. Keep information and communications consistent and current and ask your staff for feedback and input on current features and future developments."