Streamlining Communication: WhatsApp Integration in KonfHub

As an organizer hosting an event In KonfHub, you can easily set up WhatsApp registration confirmation messages. This blog explains why you need to leverage WhatsApp and how it is easy and straightforward to set this up in KonfHub.

Why WhatsApp Confirmations in Addition to Emails?

Traditional ticket confirmation emails and event reminders, while useful, often fall short due to issues like:

1. Spam filters - with confirmation emails landing in Spam or Promotion tabs
2. Emails getting lost in crowded inboxes
3. Slower response times, since most users check WhatsApp more often than emails.

In contrast, WhatsApp message notifications offer a more immediate and reliable way to reach attendees. With high open rates and instant delivery, WhatsApp ensures that messages are promptly seen and acted upon.

Benefits of Sending WhatsApp Confirmations & Reminders

There are several benefits of sending WhatsApp registration confirmation emails and event reminders:

1. Instant Delivery: Participants receive their tickets immediately after purchase, reducing waiting times and ensuring prompt access. The worry of not booking/paying the amount and not the ticket is reduced.
2. High Engagement: WhatsApp messages are often read quickly, increasing the likelihood that participants will see and acknowledge their tickets and event details.
3. Convenient Access: Tickets sent via WhatsApp can be easily accessed on participants' phones, which they are likely to have with them at all times.
4. Reduced Risk of Loss: Digital tickets on WhatsApp are less likely to be lost compared to physical tickets or emails that can be overlooked or end up in spam folders.
5. User-Friendly: Most people are familiar with WhatsApp, making it a convenient and user-friendly method for receiving and managing tickets.
6. Enhanced Communication: Organizers can use the same WhatsApp channel to send event reminders, updates, or additional event-related information, ensuring consistent and coherent communication.

As an organizer, you can make a simple setup change in the event admin dashboard to send a WhatsApp message as registration confirmation along with the ticket. This WhatsApp message is sent in-addition to the email confirmation.

How to Setup Automated WhatsApp Registration Confirmation Message

Setting up WhatsApp confirmation messages to be sent when participants book their tickets in KonfHub can’t be simpler and just takes a few seconds:

Step #1: Go to your event admin dashboard.

Step #2: Click on Event Info -> Tickets and click the Edit icon on the ticket for which you want to send WhatsApp messages.

Step #3: Select the check box “Enable WhatsApp” and also “Send Registration Confirmation Message” in the same box.

That’s it - now anyone who registers for that ticket in your event will automatically get a registration confirmation message along with the ticket attached in the message!

Please note that when you click “Enable WhatsApp”, your registration form is automatically updated to collect the WhatsApp number of the purchaser along with their consent. This is how the form looks:

The registration confirmation message is sent only to those who provide their consent along with their WhatsApp number (if different from their phone number).

Here is how the registration confirmation message looks like in WhatsApp:

The participant name, event name, event URL, event venue and organizer email address are all automatically filled from your event details - so it’s effortless for you to set up the WhatsApp registration confirmation in KonfHub for your event!

WhatsApp Registration Confirmations in KonfHub - Important Factors

Here are some important aspects to remember about the WhatsApp registration confirmation feature in KonfHub:

• Meta approves the message templates and we have set up a pre-approved template as default for sending the registration confirmation. The template format is default and cannot be customized for your event.
• The WhatsApp messages are sent from KonfHub business account and not your WhatsApp account. [Our team is working on white-labeling and once this feature is available you can send from your WhatsApp business account].
• The Meta account for KonfHub has a tick which means it is a verified account - enhancing the credibility of your message to the registered participants.
• In KonfHub, each WhatsApp message costs 1 credit which is 1 INR. You can purchase WhatsApp credits by contacting us at [email protected].
• You can also launch a WhatsApp campaign for all those in your event who have provided consent to receive event updates in WhatsApp from the event organizer. The way it works is also very similar (and easy) as setting up WhatsApp registration confirmation messages.

Summary

As described in this blog, you can easily set up WhatsApp registration confirmation messages for your event in KonfHub. Do set up WhatsApp registration confirmations for your event and enhance your participant registration experience.

You can create an event in KonfHub by just signing up at https://konfhub.com. Give it a try today!