Strategy Integrated Performance Excellence Hybrid Framework

The urgency to improve organizational performance is at an all-time high. Today’s customers expect more value for every penny they spent, knowledgeable employees are difficult to find and retain, competition is fierce, technology and data grow increasingly complex, and business models evolve ever more quickly. Given all of that and the complexity of modern organizations, a scatter-shot approach to improvement is not enough. Organizations need a systematic approach to incremental CHANGE that will drive them toward the ultimate goal of performance excellence.

Many organizations face common challenges when it comes to achieving high levels of performance becoming HIPO (High Performance Organizations). Organizations of all kinds— business, governmental, health care, and educational—create products or services to meet particular sets of consumer needs. To the extent that an organization achieves success and stability, the structures, systems, policies, work practices, and leadership styles that are associated with those accomplishments become accepted and standardized over time. In the short run, these patterns are often a prescription for continued success and vitality. However, in the longer term, these same patterns can lead to rigidity, insulation, lack of innovation, and gradual distancing from the needs of the marketplace and the expectations of consumers.

The HYBRID Performance Management Approach has been proven to help organizations transform with respect to customer satisfaction, employee engagement, leadership effectiveness, resource optimization, and ultimately performance excellence with Tangible VISION Realisation. (1) service orientation, (2) leadership, (3) information use, (4) collaboration, (5) communication, and (6) continuous improvement.

Performance excellence refers to an integrated approach to organizational & people performance management that results in

• Delivery of ever-improving value to stakeholders, contributing to organizational sustainability
• Improvement of overall organizational effectiveness and capabilities
• Organizational and personal learning

1.Vision Clarification - Mission Translation - Scope Definition - Values Integration (Hybrid & Innovative)

2.Competencies Identification, Exploration & Classification (Generic, Cultural, Core, Leadership, Technical / Functional & Role Specific)

3.Roles Determination, Definition, Expected Behaviours / Attitudes Elaboration & Career Growth Orientation

4.Jobs Specification, Qualification, Evaluation, Expectation & Classification Job Impact / Job Enablers / Job Families – LMP Leadership Management Professional ABC Advisors Board Chiefs (Point Factor Method – Alpha Numeric)

5.Productivity Standardization & Maximization (How many People we need to Perform these Roles) SIPOC Mathematical

6.Goals Formulation & Integration (Performance Dialogue) SMART Method – MBO & RBM Result Based Management

7.Targets Calibration, Confirmation & Realization of Efficiency & Effectiveness RRA (Rapid Result Approach)

8.Compensation Rationalization, Differentiation & Optimization (Pay Scale)

9.Performance System Policies, Procedures & Processes Documentation / Automation & Perf Diagnosis Outcomes Planning (Exceeding or Lacking / Filling the Gap by Offering Developmental Plan)

10.Stakeholders’ Value Proposition, Performance Champs Nomination, Mobilization, Inspiration, Motivation & Transformation

11.Change Initiation, Activation & Acceleration

12.Performance Governance, Ethics & Code Incorporation & Capitalization (Planning – Measurement – Dialogue – Feedback)

13.Effective Strategy Execution & Evaluation (Keep the End in Mind)

Category 1: Leadership >>> The Leadership category asks how senior leaders’ actions guide and sustain the organization. It addresses the organization’s governance system and how it fulfills its legal, ethical, and societal responsibilities.

Questions include:

• How do your senior leaders lead the organization?
• How do you govern your organization and fulfill your societal responsibilities?

Category 2: Strategy >>> The Strategy category covers how the organization crafts strategic objectives and action plans, implements them, revises them when needed, and measures progress.

Questions include:

• How do you develop your strategy?
• How do you implement your strategy?

Category 3: Customers >>> The Customers category deals with how an organization engages its customers for long-term marketplace success, including how it organization listens to the voice of the customer, serves and exceeds customers’ expectations, and builds customer relationships.

Questions include:

• How do you obtain information from your customers?
• How do you engage customers by serving their needs and building relationships?

Category 4: Measurement, Analysis, and Knowledge Management >>> The Measurement, Analysis, and Knowledge Management category asks how the organization selects, gathers, analyzes, manages, and improves its data, information, and knowledge assets; how it uses these findings to improve its performance; and how it learns.

Questions include:

• How do you measure, analyze, and then improve organizational performance?
• How do you manage your information and your organizational knowledge assets?

Category 5: Workforce >>> The Workforce category is about how the organization assesses workforce capability and capacity needs and builds a workforce environment conducive to performance excellence. The category also deals with how the organization engages, manages, and develops its workforce to utilize its full potential in alignment with the organization’s overall needs.

Questions include:

• How do you build an effective and supportive workforce environment?
• How do you engage your workforce to achieve a high-performance work environment?

Category 6: Operations >>> The Operations category addresses how the organization designs, manages, improves, and innovates its products and work processes and improves operational effectiveness to deliver customer value and achieve ongoing organizational success.

Questions include:

• How do you design, manage, and improve your key products and work processes
• How do you ensure effective management of your operations?

Category 7: Results >>> The Results category asks about the organization’s performance and improvement in all critical areas — product and process results, customer results, workforce results, leadership and governance results, and financial and market results. The category asks about performance levels relative to those of competitors and other organizations with similar product offerings.

Questions include:

• What are your product performance and process effectiveness results?
• What are your customer-focused performance results?
• What are your senior leadership and governance results?
• What are your results for financial viability?

Thanks for your Valued Time and I shall be looking forward to hearing from you about Implementing such Hybrid Strategic Performance Excellence Model in your respective Organizations.

Have a Great Day