IT Strategy & Customer Success...
Are you still fire fighting your business applications?
The root problem more than likely lies within your current process. You need to simplify, simplify and simplify. And no, you do not need another hire to improve the supposedly complex application. In fact, hiring more individuals to solve your every-other-week production issues will only make things worse. Focus on improving your current process.
Business Process Engineering, In A Nutshell...
Business process engineering is a disciplined and systematic approach to examining and rethinking your design and process. That's it.
Customer Success
If you want to achieve true customer success, then start by identifying and analyzing your customer experience journey and working your way backwards towards technical details.
Make sure that all your decisions are derived from your customer experience perspective.
Additional Info
Subsari Tech Consulting - Dallas TX
https://www.dhirubhai.net/company/subsari/about/
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