Strategies for Tracking and Analyzing ServiceNow ROI

With the increase in the shift, organizations are turning towards digitized solutions to streamline their business operations and enhance customer support. The scale of the company no longer matters. ServiceNow solutions are the go-to platform for many small, medium, and large-level businesses. With the ServiceNow platforms, companies explore more centralized systems ranging from various workflow automation and service requests.?

The ServiceNow implementation has opened various potentials globally, and its unique features, configurations, tools, and applications come with their own set of fulfilling possibilities. With the sole aim of saving time and bringing in value-added tasks such as communication streamlining and enhancement of actionable data, many IT leaders brought the ServiceNow platform into their work ecosystem. However, several cases have surfaced where the challenge to achieve the adequate ROI expected stayed unfulfilled.

Therefore, a common question arises regarding how companies can quantify the ServiceNow ROI. To understand that scenario and bring in a suitably streamlined system, sharing the strategies for tracking and analyzing ServiceNow ROI.

But first, What is ROI, and how to estimate it?

Return on Investment (ROI) is considered the key performance indicator (KPI) for any business. It is a metric that all companies should observe and track closely. The first step to track ROI for any business should be effectively managing their operational cost and delegating the role to a ServiceNow platform such as Vservice IT solutions.?

Businesses can easily measure ROI more prissily by utilizing clean data shared between applications. Through this process, they can easily capture quantifiable and yet data points in a real-time instead of analyzing and collecting data at a later stage.

With the ServiceNow implementations, businesses can bring out most of the ROI they used to scrape by earlier. For example, with Vservice IT Solutions onboard, businesses can easily track and analyze the project data without spending their time on it so that any future modification on the project can be made smoothly. This way, businesses save time and make the most of their investments.?

How to analyze and enhance the ServiceNow ROI

1. Implementing a solid service strategy - ?Most businesses must already utilize a mechanism to handle client grievances. Still, ServiceNow solutions bring in tools that enhance the speed of the responses and provide adequate resolves for those complaints.?
2. Building a compelling business case - Once a strategy has been developed, the needed task should be making an effective case study. Businesses need to include a detailed roadmap, cost-benefit analysis, and assessment based on their specific requirement.
3. Phase-wise Implementation - Next, it is time for phase-wise implementation. This is where primary analysis begins. Businesses should opt for a phase-wise deployment approach to facilitate the interconnections and dependencies that are building between internal processes and ServiceNow implementation.?
4. Creating a timeline for concentrated efforts - ?Now, it's time for the organization to identify its long and short-term objectives during the initial phase of planning; this also includes the development of a platform timescale and reviewing any already used technology.
5. Align the People, Procedures, and Technology -? ServiceNow ROI depends on more than just a seamless installation of technology. Many other factors play an equal role in it as well. Factors such as people and procedures also have an equally important stake. How people and processes align with the ServiceNow solutions also affects customer support and quality experience. Organizations must ensure that all the factors at stake are entirely aligned.
6. Avoid too much platform customization - The companies must stay agile to not overdo the engineer code in silos based on individual departments’ needs at the expense of broader goals. Instead of over-complication, the departments must work together to leverage the? ServiceNow platform to its fuller extent.
7. Drive User Adoption - A critical step to the success of any technological implementation. It is firmly believed that the users must be involved in the early stages of ServiceNow implementation to ensure its successful adoption. By incorporating this process, businesses gain insights into their customer’s needs and assist them better.?
8. Re-evaluate the strategy regularly - It is crucial to assess the customer support procedure and the other roles of the ServiceNow platform to fully asses a ServiceNow implementation and how much of a ServiceNow ROI is deriving. Business and customer services evolve constantly, and so must the business.

Conclusion

These 8 are the crucial points to undertake the overall project implementation. To enhance the overall work quality, a ServiceNow platform's involvement is essential. It may also be deemed a critical stakeholder in the entire functionality of the workflow. Such a partner is crucial for any IT business.

Leverage such a dynamic workforce with Vservice IT Solution, where a team of experts aids the business with possible workflow structure and other viable implementations. Visit the website to know more.