Strategies for Negotiating with Individuals Resistant to Feedback & Suggestions as an Agile Coach
Swarn Garg
Agile Coach | Expert in Agile Delivery | Agile Transformation Leader | SAFe | Scrum | Kanban | Author | Life Coach
As an agile coach, encountering people who are not open to feedback or suggestions can be a common challenge. Here are a few strategies you can use to negotiate with such individuals:
?? Build trust: Start by building trust with the person. This can be done by establishing a rapport, actively listening to their concerns, and acknowledging their expertise. Remember, building trust takes time, patience, and effort. Be authentic, sincere, and consistent in your interactions with the individual, and over time you will build a strong foundation of trust
?? Ask open-ended questions: Rather than providing suggestions or feedback directly, ask open-ended questions to encourage the person to think through the problem themselves. This can help them to come up with their own solutions and be more open to feedback.
?? Use examples: Provide examples of how similar situations have been handled in the past. This can help the person see how feedback and suggestions have been beneficial in the past.
?? Focus on the benefits: Emphasize the benefits of being open to feedback and suggestions, such as personal and professional growth, improved performance, and better teamwork.
?? Be persistent: Sometimes people need time to process feedback and suggestions. Don't give up after one attempt. Continue to build trust, ask open-ended questions, and emphasize the benefits of being open to feedback.
Ultimately, it's important to remember that everyone has different communication styles and learning preferences. Some people may take longer to be open to feedback and suggestions. Keep a positive attitude, be patient, and continue to engage with the person in a respectful and empathetic manner.