STRATEGIC HUMAN RESOURCE BUSINESS PARTNER

Professional and Technical Knowledge and Abilities

Maintaining up to date with current advancements and trends in areas of competence; having attained an acceptable level of technical and professional skill or knowledge in areas linked to the position.

Notes:

To identify the knowledge and abilities needed for the industry, technology, and function of the job or position being examined, it is most appropriate for many jobs and roles to employ this standard competency with customized Key Knowledge Areas (rather than key actions). (See below for Sample Key Knowledge Areas.)

By using the competency identification procedure (job analysis), these areas ought to be identified.

In order to give more accurate descriptions of knowledge and skill areas, more technically sophisticated tasks or positions may require a number of distinct, specialized Technical/Professional Knowledge and Skills abilities.

In contrast to:

Continuous Learning and Applied Learning. The goal of these competencies is knowledge acquisition.

Technical/Professional Knowledge and Skills also include this concentration. Use Applied Learning and Continuous Learning in conjunction with Technical and Professional Knowledge and abilities only in cases where knowledge acquisition goals surpass technical and professional knowledge and abilities.

Examples of Important Knowledge Domains

Marketing expertise: This refers to the ability to comprehend and use efficient marketing strategies to support both individual and regional goals and optimize the return on marketing investments.

Financial management knowledge: This involves knowing the fundamentals of finance, such as accounting, budgeting, and financial analysis, and using financial data to precisely diagnose business situations, pinpoint important problems, and create plans and strategies.

Knowledge of the industry: Utilizes industry knowledge in planning and decision-making; comprehends the industry and the variables that may impact regional and corporate goals.

Stays current—Remains aware of the most recent advancements and patterns in all pertinent technical and professional knowledge domains.

Typical Workplace

Tasks Recognize the job's technical language.

Recognize the technical aspects of the work (such as semiconductors or tax legislation).

Utilize technical know-how or abilities that you did not pick up quickly or easily on the job. Recognize technological materials.

Perform difficult things without seeking advice or direction.

Mastery in computer capabilities.

Examine technical data to stay up to date on changes in the industry.

To stay up to date, go to meetings or seminars led by professionals.

Keep up with the latest advancements and trends in all pertinent technical and professional knowledge domains.

Tenacity

Holding onto a stance or course of action until the desired result is achieved or it can no longer be achieved in a reasonable manner.

Important Steps

Persists in making efforts—Aims to accomplish a goal in the face of setbacks or challenges; actively seeks to get around setbacks by switching up tactics, increasing effort, employing different approaches, etc.

Redirects focus: If it becomes clear that a goal cannot be accomplished, redirects attention to more acceptable and doable goals.

Typical Workplace Tasks

Despite their first resistance, keep calling potential consumers.

Maintain constant communication with potential clients.

Despite difficulties, never give up on your aspirations.

Remain committed to a strategy or course of action until the desired result is attained or it becomes unachievable.

Bring up a concept to a manager time and time again for approval or action.

Even if a prospect's decision-making takes longer than six months, follow up with them.

Remarks

A quantitative skill is tenacity. Rather than the caliber of tries, what matters is the quantity of attempts made to accomplish an objective. (Depending on the objective, the quality of the attempt may indicate sales ability/persuasiveness or quality orientation.) For tenacity to be effective, people must strike a balance between trying new things frequently and understanding when to give up.

Appreciating Variety

Recognizing and utilizing each person's unique talents, perspectives, and ideas; cooperating productively with people who differ in style, aptitude, and drive.

Important Steps

Leverages diversity: Looks for and applies thoughts, viewpoints, and insights from a range of sources and people. Maximizes effectiveness by applying each person's unique skills and competencies to tasks or assignments.

Seek understanding—Builds connections and gains knowledge about individuals from many cultures and backgrounds, including their specific issues, social conventions, decision-making processes, and preferences.

Encourages diversity : Encourages others to see the benefits of diversity;

Takes steps to promote diversity in the workplace (such as hiring and training individuals from a range of backgrounds and cultures);

Addresses inappropriate or racist behavior from others; and opposes exclusionary organizational policies.

Acts in a way that respects diversity: organizes and executes actions that take into account the diversity of individuals involved or impacted; examines own prejudices and behaviors to prevent stereotyped actions or responses.

Example Work Activities:

Take part in local diversity initiatives

Attend diversity training

Support local diversity initiatives

Act when concerns occur or look for relevant resources.

Workplace Guidelines

Establishing high performance standards for oneself and other people;

Taking ownership of and accountability for finishing jobs or assignments effectively;

Enforcing standards of excellence on oneself as opposed to having standards imposed.

Important Steps

Establishes criteria and/or work methods to attain a high degree of quality, productivity, or service—Sets the benchmark for excellence.

Guarantees excellent quality

Focuses necessary time and effort on assignments or projects in order to make sure that no part of the job is overlooked;

Strives to remove barriers that stand in the way of finishing chores or assignments.

Accepts accountability: Takes ownership of the results of one's labor, whether favorable or unfavorable; owns up to mistakes and, where necessary, redirects efforts.

Encourages others to accept responsibility: Supports and encourages others in taking on responsibility; does not accept others' refusal to accept responsibility without raising concerns.

Examples of Workplace Tasks

Analyze your own performance to help yourself get better.

Hold yourself to high expectations for work performance.

Establish performance benchmarks for your team, organization, and/or individuals.

Finish one's own task on schedule.

Check the quality of other people's work.

Complete tasks that are not verified by others.

Present work that is sent to clients, both internal and external, with pride.

Provide peers with exemplars of excellent work.

Make sure every written communication is well-organized and formal.

Examine materials or goods for quality.

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