Strategic HR Administrative and Operational Role

Strategic HR Administrative Role

Technology boosts HR's role in strategic management by providing essential data that enhances HR's status as a consultant to organizational leaders. By incorporating HR data into enterprise management systems, organizations achieve more timely and comprehensive access to shared information across departments. This integration enables HR to analyze data, pinpoint emerging issues and trends, and engage in proactive planning.

Tasks with minimal strategic value, which are not central to HR functions, can be outsourced, allowing HR to focus on more strategic endeavours. Third-party vendors can manage functions such as benefits administration, payroll processing, background checks, and other non-strategic activities. However, HR professionals must develop expertise in outsourcing, including skills in negotiation, due diligence, and vendor performance management.

Strategic HR Operational Role

If an organization’s strategy involves expanding into new international markets, it may require a geographically dispersed and culturally diverse workforce. This could call for unconventional recruitment methods and specific skills, such as language proficiency. It’s essential to capture and share the knowledge gained from global work experiences with the relevant parts of the workforce.

Talent acquisition and development are crucial for aligning the organization with its goals. For example, HR can use data and organizational skills (like job analysis and consultative expertise) to identify gaps between current job descriptions and the competencies needed.

HR works with other departments to create incentives that promote desired behaviours—such as rewarding improved customer satisfaction rather than just shorter call times, or valuing larger sales over a higher number of smaller ones.

Additionally, HR monitors employee satisfaction and explores ways to enhance engagement, which may include improving supervisory skills or transitioning from a directive management style to leading a more empowered team