Storm Season: 5 Tips to Prepare for Hurricane Claims

As hurricane season arrives, insurance professionals face the challenge of preparing for an influx of claims. With forecasts predicting 11-15 named storms and 6-8 hurricanes for 2023, it’s crucial to have a plan in place. At Brush Claims, we’ve identified five key strategies to ensure your claims business is ready for whatever the storms bring:

1. Prioritize the Policyholder: Focus on customer care and transparent communication throughout the claims process. Ensure your team is equipped to provide real-time updates and support during stressful times.

1. Enhance Operations: Stay ahead by continuously learning and adopting new technologies. Partner with insurtech providers to streamline processes and improve service.

1. Build Strong Staff and Vendor Relationships: Address challenges in talent acquisition by optimizing current resources and improving recruitment strategies. Promote the insurance industry to attract new talent.

1. Leverage Technology: Invest in a robust tech stack to handle high claim volumes efficiently. Utilize data and digital tools to enhance the claims experience and boost customer satisfaction.

1. Develop a Data Mindset: Analyze past claims data and current weather trends to better forecast and prepare for future events.

With these practices, your business can build trust, streamline operations, and ensure a smooth claims process. For more insights on these five tips, check out our blog here.