Stop Riots at the Help Desk

Support centers get a raw deal! I mean there's just so many calls to answer, and so many customer complaints to worry about and yet the customers have legitimate issues that need to get resolved as quickly as possible. It's overwhelming sometimes to manage that amount of volume and keep customers happy consistently.

The problem is two-fold because it's a matter of the support person's expertise at that particular issue at that particular time. How can that support person know how to properly answer on the first phone call? And on the flipside, the customer expects that the person on the phone knows exactly the problem that they're going through and knows exactly how to get them to either the right person or solve the problem right then and there.

CLICK this article -- we're going to discuss some techniques to get around this particular issue...