Stop Marketing to Millennials. Start Marketing to the “Connected Generation”.
Death to the Stock Photo

Stop Marketing to Millennials. Start Marketing to the “Connected Generation”.

This week, there were three headlines in my inbox, from three different publications:

Notice a trend? Advertisers want to target millennials – and fast.

Unfortunately, this means there’s a lot of unnecessary hoopla in the media about “what millennials want”. But I’ve got a theory: Brands, you need to stop marketing to millennials, and start marketing to the “connected generation”.

I started Kiip when I was 19 years old and became – at the time – the youngest founder to receive VC funding. Fast-forward five years later and I’m a sought-after speaker on topics that range from teenage entrepreneurship to millennial targeting. I know what millennials want, because I’m part of that generation.

If you aren’t already aware, millennials are typically defined as "as those born in 1982 and approximately the 20 years thereafter." But targeting only millennials limits the breadth of your brand scope. Reaching the entire connected generation, rather than only millennials, will yield you more long-term success.

To start, you need to understand who the “connected generation” is.

Who Is the Connected Generation?


Simply put, the connected generation is anyone who owns a smartphone. They’re still a demographic, but you can think of them as the audience most likely to purchase your product or service.

I understand the appeal of millennials. As older generations retire, brands look at building loyalty among younger demographics, who can create purchase patterns that last for the next several decades. Brands are hoping to find their next core consumer base in their existing consumers’ children.

But targeting only millennials means you’re missing the entire breadth of smartphone users.

Take my mother for instance. She’s more connected than most millennials I know. She owns an iPhone, iPad and Apple Watch. She can shop, tweet and do practically anything on her devices. She is the type of audience brands should target.

See what I’m getting at? Advertisers should go after usage of phones, not their owners’ ages.

What Does the Connected Generation Want?


1. Instant Gratification

For the connected generation, everything is on-demand. Lonely? Open Tinder. Hungry? Install Postmates. Don’t feel like hailing a cab in the rain? No problem. Use Uber. When everything you could ever want is clicks away, you have elevated expectations from brands and apps. This is a good thing; it forces the industry to improve and compete for consumers.

It also addresses consumers’ shortened attention spans – which are, to be fair, partially the result of mobile devices. In recent years, the average human attention span has fallen to a mere eight seconds. To put that in perspective, the attention span of a goldfish rests at nine.

Image: Flickr, Lachlan Donald

This means that if we’re not instantly gratified, we lose interest. This is apparent in advertising, where it’s been reported that a fifth of viewers will click out of a video ad in the first 10 seconds. Ads must be short, simple and relevant, lest advertisers risk losing viewership.

How to do this? If a user wins a level on a mobile game, don’t subject them to a 30-second ad about an irrelevant product. Players should be rewarded for their loyalty to the game with an attention-grabbing advertisement that relays similar interest.

If a player is in the midst of an endless zombie runner on their phone, entice them with a preview for AMC’s Walking Dead. If a shopper favorites a new recipe inside a cooking app, offer them a free sample of one of the suggested ingredients.

Make it immediate. Make it relevant.

Today’s marketing is about instant gratification and appealing to users’ deepest desires. The rules require advertisers to keep content short, focus on images and craft headlines that say it all.

2. Improved Service

The connected generation has an elevated expectation of service. They crave value in helpful services that make lives easier. See any of the aforementioned apps (Postmates, Uber, etc.) for an idea of what this means. Not only do we expect services to be immediate, but we also expect providers to go above and beyond.

Interpreting this can be a little tricky. For brands that produce tangible products, this is about recognizing the “moment”. Advil, for example, can’t instantly gratify consumers by materializing medicine out of thin air when headaches emerge. However, Advil can acknowledge mobile moments – say, when runners finish a workout – and celebrate their awesome achievement by offering a coupon to ease sore muscles.

This “moments” approach provides value by making brands human. Moments may seem trivial at a glance, but they make the world of difference to consumers.

3. Increased Serendipity

In a sentence, being a serendipitous brand dictates that you surprise and delight your users. This means deploying copycat-worthy functionalities within your app or site, or launching advertising campaigns that enthrall viewers.

Serendipity works for brands, apps – everyone. A few examples:

  • Website/App: You may recall the launch of Jet. It was hailed as a worthy Amazon competitor, which is no easy feat. Jet has an eye-catching shopping cart that dynamically changes in prices based on supply and demand. This example of always-on behavior incentivizes consumers to come back to the site again and again.

  • App: Having consistent records of your online activity – texts, emails, calls – is the boring standard. So Snapchat defied “normal” and eliminated photo  and video records. By making images vanish after a few seconds, Snapchat engaged and delighted the entire connected generation. In an era when everything is recorded, an interaction that lacked transcript became a refreshing take on communications. Ask any brand advertising on the platform, and you’ll see how successful this strategy has been.

  • Campaign: British Airways took home a Grand Prix at Cannes for an innovative campaign that linked aircrafts flying over London to digital billboards. The billboards recognized when a plane was overhead and transformed to images of children pointing towards the sky. Passerbies on the streets below were enchanted by the ads – truly unlike anything seen in London before.

Here you can see that being different, without being off-brand, can work in your favor. Cute yet clever interactions will delight the connected generation and put your brand in the forefront of their minds.

In the end though, remember the bigger brand picture. The connected generation is one that demands a true company-consumer relationship that goes beyond a simple marketing message. Give your connected consumers memorable experiences, and you’ll build loyalty that lasts a lifetime.

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Hope you enjoyed the article! To read more thought leadership posts on the future of advertising, head to the Kiip blog, where all the action happens.

Bonnie Werth

Owner, TEAM Services Marketing & Promotion

8 年

Ok-STOP! I've been a highly successful and innovative target marketer for over 3 decades and I can tell you that the FORMULA for great marketing is EXACTLY THE SAME as it was when I started out producing controversial clothing ads in the 80's that were banned by all 3 broadcast networks until I fought for air time (and won), followed by helping a nascent tech industry called Cable Television and then Pay-Per-View grow to dominate the media landscape and much more . We lived and died by capturing the imagination and motivating "impulse" buying in 15-30 second TV spots, 30-60 radio spots and static print ads SO THE CREATIVE HAD TO BE VERY COMPELLING and it helped if the PRODUCT was good! That is the constant. Only the APPLICATIONS are different-and not even all that much. The myth of "instant gratification" is just that-a myth. Consumers want what they have always wanted— good products that SATISFY their needs and/or desires, deliver on their promise and stand the test of time. Unfortunately we get much LESS of that now than ever because with a constant barrage of digital advertising noise so easily served up and consumed with gluttony and mindless abandon- consumers often make BAD purchase decisions because they spend 8 seconds learning about a product! I can say this with authority not just because I research the marketplace heavily, but because I am ONE of those consumers guilty of this and have regretted many purchases because I simply didn't take the time to learn more about the product!

Mea Aloha Spady

Executive Director, The Kūpa`a Network

8 年
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Brian Kent

Founder, Owner / Managing Director - PASSIONATE ACTIVIST. The Really Caring 60+ Recruitment Company.

9 年

Pity 'bout your divisive word choice........

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