登录查看更多内容

Steve's #CX - Customer Experience Picks

Stephen Pappas

CEO @ ExSynt Solutions | CX & KM Strategist | Author of SimpleCX | Host of ScienceOfCX.com | Helping Contact Centers Navigate the Future

发布日期: 2015年12月11日

Keeping your customers happy is your number one priority. Complete customer satisfaction and exceptional customer experiences should be your goal with every customer interaction. Always keep in mind that they can be your biggest fan and your toughest critic!

What are you doing to keep your customers happy?

Do your employees have the tools to keep them that way?

Here are a few articles about keeping customers happy.

3 Things Great Companies Do by Colin Shaw

Turning Customer and Business Wishes Into Reality via Shep Hyken's Customer Service Blog

The Power Of Unscripted, Genuine Customer Service: The Experts Speak Out by Micah Solomon

Steve (@sxp01)

要查看或添加评论，请登录

Enhancing the CX Formula with AI: Conversational and Generative AI as Game Changers (Part 2)

2024年9月13日
The CX Formula: Crafting Exceptional Customer Experience through Knowledge Management, Empathy, Training, and Technology

2024年8月26日
Exciting News: My Journey to Writing "Simple CX - Delivering Great Customer Experiences"

2024年8月14日
Unleashing Success in Customer Experience: Harnessing Fears, Dreams, Desires, and Frustrations (2 Part Series)

2023年11月10日
Tacey Atkinson: Mastering Sales in the Digital Age

2023年10月4日
The Science of Retaining Customers

2023年6月30日
The Secrets that Drive Us: How 85% of Our Buying Decisions are Made on an Unconscious Level

2022年8月24日
Top 10 Common Sense Pieces of Advice That Will Make Your Company a Dream to Work With

2022年6月22日
How to Know If Your Culture Is Impacting Your Business

2022年6月7日
The Importance of Contact Centers: The Hub of a Business

2022年6月2日

查看全部

社区洞察

Customer Experience

How can frontline employees create exceptional customer experiences?
Customer Experience

What are the best ways to develop a customer experience culture in yourself and others?
Customer Service

How can you creatively improve the customer experience during times of change?
Customer Experience

Here's how you can enhance your customer experience expertise for a promotion.
Business Operations

What are the best practices for developing SOPs that enhance customer experience?
Customer Experience

How can you make a lasting impact in a customer experience role?
Marketing Research

What are the common pitfalls and challenges of creating positive customer experiences?
Research and Development (R&D)

You’re about to launch a new product. What are the most important metrics to track in R&D?
Customer Experience

Here's how you can exceed customer expectations and secure a promotion in customer experience.
Customer Experience

Here's how you can inform stakeholders in a customer experience career about deadline extensions or changes.

其他会员也浏览了

In Pursuit of Customer Experience Delight/Happiness?

Ashish Sangar 6 年
The Essence of Empathy: Elevating Customer Satisfaction

Christopher "Guy" Thompson 9 个月
CX is simple. CX is common sense. But, sadly, CX is not common practice.

Bill Quiseng 2 年
Improving the customer experience

Nottingham Community Housing Association 2 年
#CX Improvement

Agnes Animo 9 个月
Why Is A Customer's Perception A Reality?

Debbie Hart 4 年
Impact of Customer Experience

Ben Boek 1 年
Customer Experience

Phil Teece 1 年
The Creative Management of Customer Experience

Mohammed Aljayan 1 年
Customer Satisfaction vs Customer Delight

Gnanaraj Sadacharam 1 年

Enhancing the CX Formula with AI: Conversational and Generative AI as Game Changers (Part 2)

2024年9月13日

The CX Formula: Crafting Exceptional Customer Experience through Knowledge Management, Empathy, Training, and Technology

2024年8月26日

Exciting News: My Journey to Writing "Simple CX - Delivering Great Customer Experiences"

2024年8月14日

Unleashing Success in Customer Experience: Harnessing Fears, Dreams, Desires, and Frustrations (2 Part Series)

2023年11月10日

Tacey Atkinson: Mastering Sales in the Digital Age

2023年10月4日

The Science of Retaining Customers

2023年6月30日

The Secrets that Drive Us: How 85% of Our Buying Decisions are Made on an Unconscious Level

2022年8月24日

Top 10 Common Sense Pieces of Advice That Will Make Your Company a Dream to Work With

2022年6月22日

How to Know If Your Culture Is Impacting Your Business

2022年6月7日

The Importance of Contact Centers: The Hub of a Business

2022年6月2日

社区洞察

其他会员也浏览了

In Pursuit of Customer Experience Delight/Happiness?

The Essence of Empathy: Elevating Customer Satisfaction

CX is simple. CX is common sense. But, sadly, CX is not common practice.

Improving the customer experience

#CX Improvement

Why Is A Customer's Perception A Reality?

Impact of Customer Experience

Customer Experience

The Creative Management of Customer Experience

Customer Satisfaction vs Customer Delight