Steps to Problem Solving
You can solve simple problems in 1-step, however if you try using 1-step problem-solving on more complex problem you quickly find yourself in a reactive loop. Many people find it difficult to image that if the problems many dimensions are not occuring to them or the complex issue do make sense to them, then it must not make sense!
"Just because it does not make sense to you, does not mean it does not make sense!"
- Terrence O'Hanlon
You actually do not know everything and you have a thing called bias. Bias, especially when you are unaware, can blind you to reality. Many times your mind is made-up way before you have the facts. In problem solving, this is NOT useful.
Disciplined problem solving does not have to be complicated to be effective. It requires people who are comfortable with enquiry-based thinking rather than answer-based thinking. Standing in the enquiry and asking questions are the most powerful tools you have.
I have assembled a small collection of #ProblemSolving tutorials for you to dive into when time permits. Even though some are repeating information from a previous video, they each deliver the message in different ways and I think that helps your brain reach understanding sooner. They are all brief.
I hope you will share your problem-solving experiences in the comments below.
Got a wicked problem? First, tell me how you make toast
What are the Five Whys?
The 5 Whys Problem-Solving Method
The 5 Whys
5 Whys Root Cause Analysis Problem Solving Tool
5 Whys: Root Cause Analysis and Problem Solving
The Jefferson Memorial and the 5 Whys
The 5 Whys Explained - Root Cause Analysis
The 5 Whys - Lean Problem Solving
7 Step Problem Solving
The 7 steps of Effective Problem Solving
Problem Solving Strategy: 7 Steps of the ‘Fish Technique’
Learn Toyota's 8 Step Practical Problem Solving Methodology
And finally - a little distration to make this topic even more interesting:
FUNNY: 5 Whys (01)
FUNNY: 5 Whys (02)
I hope you enjoy the enquiry methods used in context of problem solving. To learn more powerful ways to shift the context of Reliability Leadership for you and your team, please consider participating in a future Certified Reliability Leader workshop.
I look forward to meeting you there.
Organizational Effectiveness Resource & Certified RCFA Principal Investigator - Retired yet seeking opportunities to teach & mentor investigators
4 年The video with the girl asking why and her dad answering is a classic video. I would normally show this video during a training class to put things in perspective. Thanks for sharing it.
Managing Director /Owner at Blu Sky Engineering & Consulting
4 年Treasure chest of Why's!
How to Get Your Boss's Boss to Understand by Communicating with FINESSE | Solutions for people, facilities, infrastructure, and the environment.
4 年Nice overview.
Maintenance Reliability Engineer
4 年5 Why is very simple problem solving tool which follows a linear path where every effect is linked to only one cause. In real life scenarios, the problems are not that simple. In those complex problems, one effect would be caused by several causes connected with 'AND' or 'OR' logic. So they need more sophisticated, structured and multi-branched problem solving methodologies. So just relying on the 5 Why analysis in those situations may lead to solutions which will prove ineffective down the road.
Creating the future in maintenance, reliability, and your organization.
4 年Great Terrence! To add 1more to your 5-why-video-montage, here is one of my own. My shout out to 5-why (a tool that's free!) is at 1:40.... ??