A Step by Step Approach to People Issues in this COVID Crisis
Business Flow Assessment
We know that the timelines of business have changed forever. Try to look at these three levels of the business forecast.
- Short-Term: Next one Quarter
- Medium Term: Next 6 months
- Long-Term: One Year
Establish & review the Client's Criticality matrix and how their business is impacting the changes in the business environment. On a stable level, you may assess the following client profiling.
- Critical: Assess who is your top 20% gives your 80% of the business or most impactful.
- Moderate: Assess the clients who are going to give you a long-term stability but with moderate returns.
- Doubtful: Act on these immediately to defer the services or stop with an appropriate understanding.
Clients & Team deployment matrix
- Critical Client & Critical Team Members: Can't afford to Loss at any cost. Also, look at any utilized great resources to be moved onto these projects. Their value contribution can improve and you may end up retaining them.
- Moderate Client & Important Team Members: Important to retain these clients for long-term support and continuity of business. Reorganize the team and make an efficient team composition for these clients.
- Loss-making Client & Team members with potential: Its worth to lose a client who takes your bandwidth and never adds value (you LOSS: They WIN ). Save your team who may have been deployed or used for that client.
Employee Assessment & Action :
It is required in times of crisis when you are clear about the business priorities. The following three steps of action for people management.
- Categorization of Employees:
- Critical - you cant run without them.
- Good to have: Important to have post-pandemic.(Re-deploy)
- Good to Loss: During & Post may not be critical for business (Layoff)
2. Assessing the Managerial Bandwidth:
- Stars: those doing well and showing great potential + Attitude.
- Gold: Good to have but Not growing or status quo.
- Rotten: Best to loss (Retire/Layoff)
3. Building Future:
- Improved/Modified/combined roles of people with greater attitude and potential.
- Challenge the Good people who are not growing up in their careers.
- Give notice and get rid of the people who make no difference and save long-term costs.
You need to look at your business and try and modify your course of action based on the impact and long-term sustenance of the business.
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