Sten10 Company Values

We've always intuitively known our Values at Sten10, but have never gone through the disciplined process of defining them explicitly. I was keen to include a 'so what' factor and so we have tried to consider what this means in practical terms for clients working with us and for people who choose to join the Sten10 team. Here, I share our newly-minted values along with their practical application:

Specialist: We know our stuff

We go deep and narrow into the world of people assessment and development and don’t try to sell work types we are not absolute experts in. We keep our knowledge up-to-date. We learn about new trends in the industry and we share our knowledge with others. We have high quality standards, and we leave our clients delighted with the level of expertise we provide.

What this feels like as one of our clients

1.?????We will apply psychological rigour and deep practical expertise every step of the way.

2.?????We will ensure that our tools and assessments measure what they were designed to do, for the purpose they were intended for.?

3.?????We will use our well-developed consultancy processes so that you experience an orderly and well-structed approach to project delivery.

4.?????We don’t rest on our laurels, we will be up to date on all the latest thinking and trends in the industry.

5.?????We won’t guard our knowledge: we will openly share our expertise with you.

What it looks like working at Sten10

1.?????We hold ‘lunch and learns’ and often discuss interesting topics to share knowledge, ideas and expertise.

2.?????We attend psychology and wider industry events e.g. ISE.

3.?????We don’t ‘blag’ and we say if we are unsure of something

4.?????We regularly undertake training and webinars to enhance our knowledge and skills.

5.?????We work with associates and experts in the industry.

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Trustworthy: We act with integrity

We role model integrity in everything we do. We become our clients’ trusted partners by sharing our views on what is working and what can be improved upon: openly and supportively. We meet our commitments. Ethical principles guide our recommendations and actions.

What this feels like as one of our clients

1.?????You can rely on us to act as trusted partners and we will only recommend what we think is right for you.

2.?????We are publisher agnostic, so we are not obliged to force particular products or approaches upon you, unlike other providers.

3.?????We will support and guide you to ensure that your assessment and development processes are fair, objective and legally defensible.

4.?????We always meet with our commitments and aim to never miss a deadline. We will flag in advance if this is a possibility. You will never have a surprise delay or unexpected bill from us.?

5.?????You can speak with us, without feeling obliged to offer work to us in return. We are a great believer in what goes around comes around and are happy to offer our views and advice freely.

What it looks like working at Sten10

1.?????We challenge ourselves to find the solutions that work best for the client.

2.?????We use ethical principles and market expertise to guide our recommendations. We always conduct second reviews to ensure high quality.

3.?????We are free to work in a way that best fits the situation and are not pinned down to one set of tools or ideology.

4.?????We won’t try to ‘milk’ our clients for as much money as possible: we will only offer solutions that genuinely benefit them and bring value.

5.?????We have pride in what we do and are confident in the quality of the tools we create.

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Engaging: We are great to work with

We work with our clients and colleagues in a warm, supportive, co-operative manner. We listen in order to ensure we understand correctly. We are approachable, welcoming, and friendly. We build genuine connections. We are open and honest with one another.

What this feels like as one of our clients

1.?????We will build genuine and lasting connections with you: but we won’t outstay our welcome. We will enable you to become self-sufficient.

2.?????We will listen and ask questions before proposing any solutions. We will ensure that we clearly understand your situation and needs first.

3.?????We will stay in touch regularly throughout projects, so you always know what is happening.

4.?????We will ask for your feedback throughout a project so that we can fix things in the moment, rather than waiting until the end. But we will ask for feedback at the end too!

5.?????You will feel confident that you are in a safe pair of hands who cares deeply about the project, regardless of which member of our team you are working with.

What it looks like working at Sten10

1.?????We are happy to share personal experiences.

2.?????We value and respect each other (whilst having some fun).

3.?????This is a collaborative rather than competitive workspace. We succeed and fail together.

4.?????We are supportive and will ask if anyone needs help if we have some free time.

5.?????We are open and honest with each other, sharing feedback after projects and sharing how it was to work with one another.

Nimble: We adapt to your needs

We are adaptable and tailor our approach according to client and company needs. We pre-empt issues and respond quickly as they arise. We face unexpected challenges with positivity. We cope well with complexity and balancing multiple activities.

What this feels like as one of our clients

1.?????You will feel as if your priorities and needs are placed centre-stage. You will not feel ‘rail-roaded’ to take a certain approach.

2.?????We will flex what we recommend to match your budget, timescales and ROI objectives; clearly outlining any important implications along the way.

3.?????We will support you to implement pragmatic, yet ethical, solutions that have immediate impact, whilst working towards future ‘gold standard’ solutions when the time is right.?

4.?????We understand that project timeframes and needs can change on your side: let us know, and we will work with you to meet them as best we can.

5.?????If and when any issues occur during projects, we will approach them with positivity and work with you to plot a way through the challenge.

What it looks like working at Sten10

1.?????We are not hampered by many levels of hierarchy and bureaucracy, as you tend to find in larger organisations, which enables us to respond flexibly.

2.?????We will put client’s needs first, go the extra mile for them and help them to navigate challenges.

3.?????We keep good quality meeting notes and track changing client situations so we can reflect on what the client has said and anticipate issues.

4.?????Through developing a real understanding of what the client wants, we are able to pivot and suggest other alternatives that still solve their problem.

5.?????We can advise on what the ‘Rolls Royce’ is as well as more immediate and practical solutions.

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