Staying Zen in a Tech Storm: Unleashing the Power of P.E.S.R.

Server down, network down, ERP not working, Emails not working, Application server down, Boardroom TV Screen not working, Ransomware attack, Software Bugs, etc. they all have one thing in common => These are unplanned events and issues.

Today, I'm here to introduce you to the ultimate superhero in crisis management – the P.E.S.R. method! Picture this: Perspective, Evaluation, Solution, and Review – your trusty sidekicks in the battle against tech calamities! So, when the chips are down, just take a deep breath, channel your inner Zen master, and let P.E.S.R. guide you through the storm. It's as easy as ABC (or should I say, P.E.S.R.). Remember, staying cool is key.

So, what is PESR, you must ask. Here it is:

Perspective/Pause: Take a step back and assess the situation. What's the real problem? What are the potential consequences?

Evaluation: Evaluate your options. What are the best ways to resolve the situation? What are the risks and benefits of each option?

Solution/Strategize:?Implement the best solution. Take action to resolve the situation.

Review/React:?Review your actions and learn from the experience. What could you have done differently? How can you improve your response in the future?

The P.E.S.R. method can help you stay calm and focused in the midst of chaos. It can also help you make better decisions and avoid making mistakes.

Here are some tips for using the P.E.S.R. method:

Remember: It’s a tool and like any other tool, you master its utility when you use it again and again.

• Take a deep breath and relax. It's important to stay calm in order to think clearly.
• Focus on the facts. Don't let your emotions get the best of you.
• Ask questions. Gather as much information as you can about the situation.
• Brainstorm solutions. Come up with a few different ways to resolve the situation.
• Evaluate your options. Weigh the pros and cons of each solution.
• Implement the best solution. Take action to resolve the situation.
• Review your actions. Learn from the experience and improve your response in the future.

The P.E.S.R. method is a simple but effective way to stay cool and manage unplanned situations as an IT professional. By following P.E.S.R. steps, you can increase your chances of resolving the situation quickly and effectively.

Here are some additional tips for staying cool and managing unplanned situations:

• Communicate effectively.?Keep your team informed about the situation and what you're doing to resolve it.
• Be transparent.?Don't sugarcoat the situation or make promises you can't keep.
• Be proactive.?Don't wait for the situation to get worse before taking action.
• Be patient.?It may take time to resolve the situation. Don't get frustrated and make things worse.

Remember, unplanned situations are a part of the job. But by using the P.E.S.R. method and following these tips, you can stay calm, manage the situation effectively, and get back to work as quickly as possible.