Staying Afloat On Top Economic Changes

Staying Afloat On Top Economic Changes

Trying to get back that was, “Staying Afloat On Top Economic Changes,” and, simply, treading water in churning ocean. Companies are figuring out how to make it through on the other side of the ocean and survive. Our doors will show, (we are open). With many industries starting to open back up after social quarantine measures, election president seat, and having some sense of, normalcy or (business as usual). Businesses of all shapes and sizes are taking step of this quarantine with a renewed sense of focus, commitment, faithfulness and loyalty. Of, course still support our businesses in our community.

For customer service success teams, however there really is no getting back to before the pandemic, covid 19 crisis. Are really serious business. There just an ongoing impact of a social and economic like the one we are in now. There is always the thought of, “what if this happens again,” in the back of many people minds. For many customers relyig on SaaS vendors for products or solutions. Now is the time when they are looking for how these systems will be able to provide value in the long term.

For This reason, along with many others customer service success teams. Shoud not be looking for the most straight forward way to go back to the way it was before. Instead, customer service success teams should take notice of all changes that have occurred. Over the past, weeks or months to help a long term strategy moving forward.

Here are a few things to consider while building this new approach, business as usual. Most business still, “Staying Afloat On Top Economic Changes.”

Topics To Cover: Staying Afloat On Top Economic Changes

New Changes

Concrete Plan

Customer Service

Setting New Guide Lines

New Changes

Have to notice your customers themselves have adapted to these new changes. While your team might not be ready or be ready to business as usual. Your customers themselves might not be quite there yet. I, have notice some business are still not in full standards.

Understand how your customers are adapting their internal processes can help your team deliver better service.

Concrete Plan

How have your internal process and concrete plan change during these covid 19, pandemic crisis. Still monitor employees temperature at work. Is, your customer service team still working remote, or are you back in an office environment? Another is how are you tracking customer needs and internal responsibilities? How we work as teams has definitely changed during the Covid 19 crisis, and just because we are ready to go back as normal. That’s okay. But, that doesn’t mean the processes we have put into place to increase inefficiency need to leave as is. We need to except and work on the changes progress.

Customer Access To Employees

The strategy you choose decides how much access a customer has to your employees. Low-contact customer service typically keeps customers at arm’s length, dealing with entry-level service reps and seldom reaching top-level managers or executives when a problem occurs. High-contact customer service offers the customer an opportunity, if needed, to speak to employees higher up the chain of command.

For example, if a customer’s new luxury car continuously breaks down after he purchases it, he potentially can speak to a vice president or owner at the dealership from which he purchased the car to discuss the problem.

High-touch vs. low-touch customer accounts: Many customer success teams pride themselves on their ability to prioritize customers based on high or low-touch status. The last few months, however, have most likely up-ended this system by turning every customer into a high-touch account or sending some customers into a ‘paused’ mode until they figure things out on their end. For most customer service managers, the real new normal will be understanding that there isn’t a sense of normalcy anymore.

Setting New Guide Lines

Beside having new changes also new guide lines

The new priorities of your industry: In the wake of the COVID-19 crisis, many SaaS organizations pivoted their solutions to directly address some of the needs and concerns of their consumer audiences. In some cases, these new solutions are now the full focus for customers. And in others, these were simply placeholder solutions until things could get back on track. It’s up to CSMs to work with customers to ensure that, however they’re using your product and solutions, they’re seeing value and are happy with their investment.

As your team and your organization continues to adjust to the new normal, just remember that now is the time to double down on customer success. Your current customers are keeping your business going through these changing times and recognizing this impact can truly make a difference down the road.

Top 10 Tips to Protect Employees’ Health

Healthy employees are crucial to your business. Here are 10 ways to help them stay healthy.

Actively encourage sick employees to stay home. Develop policies that encourage sick employees to stay at home without fear of reprisals, and ensure employees are aware of these policies.

Have conversations with employees about their concerns. Some employees may be at higher risk for severe illness, such as older adults and those with chronic medical conditions.

Develop other flexible policies for scheduling and telework (if feasible) and create leave policies to allow employees to stay home to care for sick family members or care for children if schools and childcare close.

Talk with companies that provide your business with contract or temporary employees about their plans. Discuss the importance of sick employees staying home and encourage them to develop non-punitive “emergency sick leave” policies.

Promote etiquette for coughing and sneezing and handwashing. Provide tissues, no-touch trash cans, soap and water, and hand sanitizer with at least 60% alcohol.

Plan to implement practices to minimize face-to-face contact between employees if social distancing is recommended by your state or local health department. Actively encourage flexible work arrangements such as teleworking or staggered shifts.

Perform routine environmental cleaning. Routinely clean and disinfect all frequently touched surfaces, such as workstations, countertops, handrails, and doorknobs. Discourage sharing of tools and equipment, if feasible.

Consider the need for travel and explore alternatives. Check CDC’s Travelers’ Health for the latest guidance and recommendations. Consider using teleconferencing and video conferencing for meetings, when possible.

Provide education and training materials in an easy to understand format and in the appropriate language and literacy level for all employees, like fact sheets and posters.

If an employee becomes sick while at work, they should be separated from other employees, customers, and visitors and sent home immediately. Follow CDC guidelines for cleaning and disinfecting areas the sick employee visited.

Conclusion

Figuring out how to make it thru and, Staying Afloat On Top Economic Changes –for us to survive plus some normalcy.

Let’s aim for a smart, intelligent and immersive in-store experience

The unprecedented disruption and turbulence in the current market have tested the strengths and weaknesses of global retail chains and their ability to deliver. COVID-19 will have long-term implications on business and operating models. While the fundamentals are still sound, it has created new priorities and reprioritized others. Each retailer needs to find its appropriate fit. It’s the right time to, unlock new opportunities by investing in the right combination of outcome vs technology.

Search

Recent Posts

• Staying Afloat On Top Economic Changes
• Side Jobs
• What Type Of Small Business
• How Important Call Center Skills
• How To Shop Call Center