State of Voice of the Customer (Temkin Group Infographic)
Bruce Temkin
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Bruce Temkin
Human experience visionary, dynamic keynote speaker and executive advisor who helps organizations better understand and cater to human beings in ways that drive success and improve humanity
Voice of the Customer (VoC) programs are a central part of most customer experience efforts. Here’s some interesting data snippets from the recent report, State of VoC Programs, 2016.
To download this infographic in different forms, or to see other infographics, visit the Customer Experience Matters blog.
Improvement Specialist
7 年Some interesting points on the infographic that really reinforce the truth that simply collecting satisfaction scores is not enough. Translating insight to action will always be the key to success, but often requires a leap of faith from execs.
Multiply value by walking the talk: CX=EX=$ | CCO | Strategic Planning
7 年I'd be interested in your thoughts about my 4-part article series suggesting solutions to the VoC maturity gap: https://www.dhirubhai.net/pulse/5-radical-changes-voc-future-achieve-roi-maturity-lynn-hunsaker
Chief Marketing Officer, Mdundo.com
8 年Executives need to move away from survey score addiction to driving business changes with VoC insights. This article is very timely. Thank you
Chair, Non Executive Director, Coach
8 年Very interesting
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8 年Great infographic summarizing useful results - thanks Bruce