State police don't have the workforce to prosecute all insurance fraud. Here's what to do...
This morning I came across an interesting article.
The article, shares testimony given by the fraud unit of the Louisiana state police. The testimony said:
The insurance department referred 1,402 cases of possible fraud last year to [Louisiana] State Police, most involving auto insurance, according to Tuesday's presentation. State Police pursued 316 of them.
Let that sink in. The INSURANCE DEPARTMENT referred them. How many cases were referred by insurance companies to the insurance department and did not make it through their screening? The insurance department would not have referred them unless they were decent candidates of fraud.
Why did the state police choose not to assign these cases to their investigators?
Referrals are chosen based on whether police have enough information and people to fully investigate a claim in a reasonable amount of time, Lt. Michael Wilkerson said. He said 25 LSP investigators handle about 12 to 16 cases per year.
So let me make sure I got the order of operations correct.
- Someone within the insurance company's claim department becomes suspicious and refers the claim to the insurance company's SIU department
- The SIU department conducts a thorough examination and concludes there is fraud
- The SIU department hands the information over to the department of insurance
- The department of insurance analyzes the information and concludes there is likely fraud so they hand it over to the state police
- The state police receive it, and, due to limitations in resources, only pursue about one out of four.
How do they decide which to pursue?
“We do not have the manpower to feasibly work on all of these investigations,” he said, explaining they prioritize cases that are relatively easy to prove over the ones that would take more time and effort.
So what does this mean?
It means that there are thousands of fraud cases flowing through the system that go unchallenged because they are not easy to prove or not worth the effort.
Sometimes, even when it is a slam-dunk, a state will not pursue a case. At my previous company we actually had a signed confession and a state (the state was not Louisiana, it was Florida) still refused to prosecute. This crime, a staged accident with $20K in PIP bills, was apparently too small for that state to commit the resources to bring the perpetrators to justice.
What should insurance companies do?
I concluded that the only reasonable thing to do is to have software combing through incoming claims data that identify fraud rings prior to the claims team making some of their payments. These fraud rings are very sophisticated, and make their crimes hard to prove, but with statistics you can see when a ring is attacking an insurance company.
When you identify the entire ring and withhold payment on incoming claims until an investigation has occurred, you change the story. You put the fraudsters on defensive. When they realize that you are investigating multiple of their claims, they often simply stop pursuing their remaining claims and look for an easier target. These people are sophisticated and do not want to be caught. When they see you are not a soft target, they move on.
Here is the article on the Louisiana testimony. Here is a second article.
You can visit us on the web at fraudspotters.com
Retired
3 年Great article, Ben. Effective use of fraud screens can lead to savings that provide resources for more investigations.
I've had more positive experiences with the LA DOI than most other states. LA is a mandatory reporting state. I'd be interested in knowing the quality of referrals from insurers and that should be considered here. If carriers are poorly slapping a report together just to meet compliance, certainly that will impact the State's willingness to pursue the case further.
Property & Insurance Expert
4 年Just think of all the insurer fraud that never gets any chance of investigation. Insurer fraud is so common that the AMERICAN POLICYHOLDER ASOCIATION was established just to handle insurer fraud. It’s sad that both sides deal with this problem.
WCCS Claims Rep (Deployed)
4 年More resources all the way around would be awesome! It's not about more people though that certainly helps it's about blending the people, their skills, the technologies together to outsmart the bad guys who are always steps ahead. Looking forward to the FL lawsuit tech when will that be out??
WCCS Claims Rep (Deployed)
4 年In my history of working with my former carrier I found Lt. Wilkerson and his team to be very receptive to the cases brought before them. They are a very hard working bunch. His team like all insurance carriers, state police barracks, departments of insurance are low on funds, manpower, sometimes the required elements to identify, catch and prosecute all the fraud that's out there. Instead of blasting hard working people for the efforts they are making day in and out sometimes dealing with some very dangerous people let's put a positive spin on it. What can we do to make it easier for Lt. Wilkerson's team and others like his to get more of the job done! I know they are going after my ring and I'm grateful for it!