The Stash | January Edition
Welcome to January’s dispatch–our first newsletter edition–where we share tools and tactics for teams putting Generative AI to work.
Between voice calls, agent logs, support tickets, and other voice of the customer channels, contact centers generate troves of data daily. With these troves come ground-truth insights into CX gaps, success opportunities, agent best practices, and high-priority investments.?
This article walks through an AI-powered workflow for surfacing those insights from call transcripts, chat logs, and other forms of unstructured data to quickly summarize key call drivers and streamline topic modeling.
Prompts are the new, natural language through which we can plainly ask data questions. If you need a needle-point insight from a haystack full of data, all you have to do is ask.
Our latest blog demonstrates a qualitative analysis of refund requests coming into a contact center.
Powered by LLMs, conversational design projects will be accelerated–but building in alignment with LLMs will be the only way to accelerate success. Success will depend on three areas of alignment, all of which we detail in full. Learn more here.
Join us on Thursday, February 1st at 1 pm EST!
Gregory Whiteside , CEO of HumanFirst , will share a live discussion with Eddie White , Head of Emerging GenAI & ML Partnerships at Google Cloud . We’ll cover:?
Register here to save a seat!
Alex Dubois joined Online Business Systems to explore the million dollar question echoing through every boardroom. The webinar is full of strategies for companies to maximize their use of data from diverse sources to discover and address high-value, low-barrier CX solutions.?
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By integrating with Google Cloud 's #CCAI, #Dialogflow, #BigQuery, #VertexAI, and more, you can use HumanFirst to quickly make sense of your data, test and iterate prompts, and build task-specific AI–no technical expertise required. This video walks through how it works.
A worthwhile watch between Yariv Adan from 谷歌 and Merve Cankiz Coruh from Roadmape on (among other things):?
Enjoy the full episode here.
Meet Maeghan Smulders , COO of HumanFirst !
We are very excited to officially welcome Maeghan Smulders to the HumanFirst team. Maeghan brings invaluable experience, strategy, and commitment, having worked with industry-changing teams on big visions; we’re lucky to have her guiding and building our team.
We're growing quickly, and looking for collaborators who are equally excited by our mission to help companies find and solve problems with reliable AI workflows. We’re accepting applications across the following roles:?
In “Memory & Imagination,” a 1990 documentary featuring American writers, artists, entrepreneurs, Steve Jobs suggested the invention of computers was the equivalent of “a bicycle for our minds.”
Through 2023, as Generative AI experimentation phased quickly into implementation, we watched the bicycle become an engine; a faster way for companies not only to arrive at a certain result, but to power the way they work–to get wherever they want to go.
We're excited for the collective imagining, testing, building, and scaling this year has in store. We’re especially excited, as companies find new ways to leverage GenAI for everything from internal tasks to sell-ready products, about the tools that keep humans in the driver's seat.?
To learn more about our vision and mission at HumanFirst , visit our blog or reach out to our team.
Product Manager | 1x Entrepreneur | SaaS growth & product strategy
1 年Great edition! Thanks for the mention ????