Starbucks lands new CEO from Chipotle: Here’s how digital strategy could change
Brought to you by Hitachi Vantara
Brian Niccol, who takes over as Starbucks CEO on Sept. 9 after leading Chipotle since 2018, is landing at a company with more scale, IT platforms and digital transformation efforts. It'll be interesting to see what Niccol does at Starbucks.
We've documented Starbucks’ strategy to digital transformation and process automation before.?Former Starbucks CEO Laxman Narasimhan in May 2023 outlined plans to simplify supply chain, support systems and procurement practices and leverage the coffee retailer's digital footprint. At the time, Starbucks Rewards accounts were 57% of US company operated revenue and mobile orders were 47% of sales.
Starbucks maintained its digital mojo, but ran into a consumer that was cutting back on purchases and pinched by inflation. Starbucks Rewards 90-day active members in the US were 33.8 million, up 7% from a year ago, but global same store sales fell 3% due to a decline in transactions.
Starbucks has doubled down on efficiency efforts while leaning into digital and mobile in-store.
With that backdrop, it's instructive to look at what Niccol had going on at Chipotle, a chain with more growth yet less scale relative to Starbucks.
For the second quarter ending June 30, Chipotle's digital sales accounted for 35.3% of total food and beverage revenue. Digital sales include sales from the Chipotle website, app, third-party delivery aggregators and Chipotle Rewards. For 2023, Chipotle's digital business accounted for 37.4% of food and beverage revenue, down from 39.4% in 2022.??
Niccol's high-level strategy at Chipotle was outlined in annual reports. Chipotle's business strategy has a heavy dose of technology throughout.
Here's a look:
Under Niccol, Chipotle focused on personalization, in-store experiences, and a heavy dose of robotic innovation to improve restaurant productivity.
In late 2022, Adobe and PwC published case studies on the deployment of Adobe Experience Platform (AEP), which improved personalization as well as customer retention.
Key technology milestones for Chipotle include:
2019: The roll out of Chipotlanes, which are drive-thru for mobile orders placed on the company's mobile app.
2021: Chipotle invested in Nuro, an autonomous delivery company.
2022: Deployment of Adobe Experience Platform.
2022: Chipotle Mexican Grill launched a $50 million venture fund called Cultivate Next to support Series B stage companies that align with the restaurant's strategy.
2022: Chipotle tested an AI robot called Chippy to cook tortilla chips and the use of RFID to trace and track ingredients.
2023: Autocado, an avocado processing robotic prototype that cuts, cores and peels avocados. The prototype was developed with Vebu, a developer of restaurant automation technology, and was designed to reduce guacamole prep time by 50%. Chipotle uses about 4.5 million cases of avocados a year. Chipotle is an investor in Vebu.
领英推荐
What you can expect
When Niccol takes over Starbucks, an investor day outlining the technology strategy should follow relatively quickly. What will be interesting to watch will include the following:
From our underwriter:
NOTEBOOK
?? Constellation Research launched its third quarter ShortLists with new ones focused on employeeexperience platforms, prebuilt LLMs, operational technology security and midmarket CRM suites to name a few.
?? The US semiconductor industry is about to boom and create more than 160,000 job openings, according to McKinsey & Co. The problem? Current workforce development efforts are unlikely to meet demand.
?? Scale Computing released Scale Computing Migrate (SC//Migrate), which is aimed at simplifying the migration process away from VMware. The effort is designed to bring VMware workloads to Scale Computing, but highlights how VMware rivals are circling.
??IBM said two of its algorithms are among the first to be formalized for post-quantum cryptology standards. These standards, published by U.S. Department of Commerce's National Institute of Standards and Technology (NIST), are designed to thwart cyberattacks powered by quantum computing.
?? Foxconn said that AI servers contributed more than 40% of its total server revenue in the second quarter as it manufactured Nvidia-powered systems.
???Generative AI projects largely depend on change management and culture to move from pilot to production, according to BT150 members. In addition, performance management is an area where AI could be a big help.
???Google's Made by Google event featured Pixel 9 devices with a heavy dose of its Gemini models as well as its tech stack that extends from cloud to edge.
?? DigitalOcean Holdings' strong second quarter results highlight how a new breed of cloud compute providers are gaining traction due to AI workloads and access to Nvidia GPUs.
??For more Sakana AI, Cisco Systems earnings and other topics see the Insights blog.
INSIGHTS ARCHIVE
Like getting our weekly round-up??Subscribe to Constellation Insights?for consistent news and analysis on technology trends, earnings, enterprise updates and more.
Want to work with Constellation analysts??Our Sales team would love to get in touch!