Star Employee Ivy Ding: Customer-Centric, Team-Driven, and Digitalisation-Powered

Scania’s Star Employee honor for the second quarter of 2024 has been awarded to Ivy Ding from the Digital & IT department. Ivy has distinguished herself with her exceptional communication and coordination skills, project leadership, and precise understanding of customer needs in?the new Dealer Management System (DMS) project. Today, let’s get to know this gentle and elegant girl?with an intense gaze. Through her graceful storytelling, we can feel the spirit of striving forward and the power of teamwork in the digital age.

?

Ivy has been working in Scania for over two years, currently serving as an IT Business Analyst. She primarily supports the implementation and execution of local and global IT projects. Her Digitalisation?& IT department works closely with business units and customers, focusing on digitalising business processes, improving operational efficiency, and ensuring smooth business operations. Speaking about her work, Ivy says, ‘We are passionate and committed to accelerating digitalisation, innovation, and the implementation of new IT technologies and applications. I'm very proud to contribute to the company's business growth and the improvement of user experience.’

?

The new DMS system is a crucial tool for Scania’s domestic customer service and collaboration with dealer partners. In this project, Ivy served as the project manager, overseeing the planning, execution, and implementation stages. Her work spanned the entire project lifecycle, from customised development and precise pilot launches to post-launch training and promotion. Each step demonstrated her customer-centric approach, using technology as a tool, deeply engaging with the actual business, and providing professional digital IT service management. Through this project, everyone gained a deeper understanding of digital technology applications, while significantly enhancing business process efficiency and elevating the quality of customer experience.

?

‘In advancing the project, we faced challenges such as tight resources, time constraints, missing critical information, and new user requirements during the project. Additionally, time zone differences and language barriers among execution teams posed some challenges,’ Ivy reflected on the project’s difficulties. Despite these challenges, Ivy and the entire Digitalisation?& IT team remained undaunted, coordinating resources actively with strong support from local business units. With backing from leaders and management?team, they collaborated with AOR team resources to address technical challenges. Ivy conducted a thorough evaluation of new user requirements. She engaged in in-depth communication and friendly negotiations with suppliers. Furthermore, she meticulously managed various tests and preparations. This careful oversight ensured that every aspect of the system integration process was precisely aligned and seamlessly connected.

?

‘Users are our customers. Facing customers directly is both a challenge and an opportunity. We prioritise their needs, transforming them into practical improvements to meet their business development requirements.’ With this philosophy, Ivy and her team successfully implemented?functional optimisations worth of?over 250,000RMB, greatly enhancing the system's usability and customer experience while saving the project costs and contributing to the company's EBIT goals.

?

The success of this project was not possible without a cohesive and collaborative team. ‘Helping customers achieve business value is never a one-person job. I'm fortunate to have a strong digitalisation?and IT team supporting me, along with reliable partners fighting alongside me. This constant support motivates me and makes me feel I'm never alone in this battle!’ Throughout the project’s progress, Ivy?also acted as a bridge within the team. Everyone's joint efforts ensured the project’s efficient completion, and the team’s cohesion and execution capabilities were significantly enhanced during this process.

?

Regarding being named as the Star Employee, Ivy expressed her honor and pride. She believes this recognition is not only for her but also for the entire project team. She especially thanks her team members for their hard work and dedication, as well as the management?team?for their recognition and support.

?

It is worth mentioning that when discussing her steadfast choice of Scania, Ivy was particularly moved: ‘My initial impression of Scania was how the office environment everywhere reflected a deep concern for people. Every employee has a standing desk, and the company actively protects employees’ spines and enhances the working?experience?in the office, which is incredibly friendly to an IT professional like me.’ During the adaptation and learning phase at the new company, Ivy felt that the process went smoothly thanks to the full support of her team members. ‘At Scania, I deeply feel the warmth of the team and the importance placed on employees,’ Ivy said with a smile. ‘This gives me confidence for the future and drives me to contribute my best to the company.’

?

Ivy's digitalisation journey showcases her proactive and professional attitude, customer-first philosophy, and spirit of teamwork. Scania looks forward to welcoming more outstanding employees like Ivy to join the Star Plan. Every shining star among you will shine brightly on Scania's stage!

星员工丁佳薇：以客户为中心，化团队为力量，加“数”前行

斯堪尼亚2024年第二季度的“星员工”荣誉授予了来自数字化&IT部门的Ivy Ding丁佳薇，她在全新经销商管理系统（以下简称DMS系统）项目中，以优秀的沟通协调能力、项目领导力以及对客户需求的精准把握脱颖而出，成为公司亮眼的新星。今天，让我们走近这位恬静淡雅却眼神如炬的姑娘，通过她的娓娓道来，感受数字化时代下加“数”前行的奋斗精神与团队力量。

?

Ivy加入斯堪尼亚已有两年多，现任IT业务分析师，主要负责支持本地及全球IT项目的实施和落地。她所在的数字化&IT部门与业务和客户紧密相连，致力于推进业务流程的数字化、提升运营效率，确保业务流程的高效运行。谈及她的工作，Ivy说：“我们充满热情、不遗余力地在组织内推动加速数字化转型、创新以及新IT技术和应用的实施。能够为公司的业务增长和用户体验改善做出贡献，我感到非常自豪。”

?

新DMS系统是斯堪尼亚专注国内客户服务和协同经销商伙伴的重要工具。在本项目中Ivy担任项目经理之职，主导了项目的规划、执行和落地。她的工作贯穿了项目的全生命周期。从定制开发，到试点上线的精准实施，再到后期培训推广，每一步都体现了她以客户为中心，以技术为手段，深入实际业务，提供专业的数字化IT服务管理。通过这个项目，不仅加深了大家对数字化技术的应用和理解，更显著提升了业务流程的效率和客户体验的质量。

?

“在推动项目的过程中，资源的紧张、时间的紧迫性、关键资料的缺失，以及用户在项目进行中提出的新需求，都为项目增添了复杂性。除此之外，各执行团队的时差问题、语言障碍等方面也形成了一定的阻碍。”?回顾项目难点，Ivy如是说。即使面对挑战，她和整个数字化IT团队毫不气馁、迎难而上，积极协调各方资源，得到了来自本地业务部门的坚定支持。他们在团队领导和公司管理层的支持下，协同AOR团队资源，为解决技术难题提供了强有力的支撑。同时，她理性评估用户全新需求的合理性，与供应商深入沟通与友好协商，井井有条地管理多次测试和准备，确保了整合系统对接过程中的每一个环节都能精准对接，无缝衔接。

?

“用户就是我们的客户，直面客户，既是挑战，也是机遇。我们会把客户的需求放在首位，转化为实际的功能改进，来满足他们的业务发展需求。”秉持着这样的理念，最终，Ivy与团队成功促成了超过价值25万元的功能优化，在极大提升系统实用性与客户体验的同时，帮助项目节省了相应费用，为公司EBIT的目标贡献了力量。

?

本次项目的成功落地离不开一个齐心协力的团队。“帮助客户实现企业价值，从不是一个人的事，让我庆幸的是，我有强大的数字化和IT队伍作支撑，还有靠谱的伙伴们和我并肩作战，这让我时刻保持动力，感受到我从来都不是一个人在战斗！”在整个项目进展过程中，Ivy也是团队沟通的重要纽带，大家的共同努力确保了项目高效地完成，团队的凝聚力和执行力也在这个项目推进的过程中得到了提升。

?

对于获得“星员工”称号，Ivy表示非常荣幸和自豪。她认为这不仅是对她个人的肯定，也是对整个项目团队的认可。她特别感谢团队成员的努力和付出，以及管理层的肯定及支持。

?

值得一提的是，在谈及对斯堪尼亚的坚定选择时，Ivy十分感慨：“来到斯堪尼亚的初印象是被这里处处体现人文关怀的办公环境打动，每位员工标配升降桌，公司积极保护打工人的脊椎，提升办公体验，对作为IT从业人员的我来说实在是太友好了”。在进入新公司的适应学习阶段，得益于团队成员的鼎力支持，Ivy表示过程很顺利。 “在斯堪尼亚，我深切感受到了团队的温暖和对员工的重视，”Ivy笑着总结道，“这让我对未来充满信心，也更加努力地为公司贡献我的绵薄之力。”

?

Ivy的数字化践行故事展现她积极专业的态度、客户至上的理念、团队协作的精神。斯堪尼亚期待未来能有更多像Ivy这样优秀的员工加入“星计划”。每一位闪闪发光的你，都将在斯堪尼亚的舞台上绽放光彩！