Stacked Skills Issue107: Negotiation Know-How: Getting What You Want
Clarence Cheong
Author of "More Than 100%" | Insightful & Funny | Wielder of Dad-Jokes | MDRT | CFP | DLI | Senior Group Financial Services Director | Podcaster | International Speaker | Woah what a mouthful... Still reading? ??|
Hey there, Skill Stackers!
Welcome back to another riveting edition of “Stacked Skills,” your go-to source for mastering skills that can elevate your wellbeing, success, and all-around greatness. This week, we’re diving headfirst into the captivating world of Effective Communication. Ready your metaphorical megaphone and let’s explore how to speak like a pro—because let’s face it, who wouldn’t want to be a smooth-talking maestro?
What’s the Big Deal About Communication?
Communication isn’t just about words—it’s about connecting with others, expressing yourself clearly, and building strong relationships. Whether you’re giving a presentation, chatting over coffee, or navigating a disagreement, effective communication is key to making a lasting impression and getting your point across.
Did you know that a whopping 55% of communication is non-verbal? Master the art of body language—maintain eye contact, smile, and use open gestures. Your body speaks volumes, so make sure it’s saying what you want it to.
Things like body-language and posture, tonality… These affect how your message is seen and heard. Start paying attention to small details like this, and you will grow your communication ability.
Practice Empathy: Walk a Mile in Someone Else’s Shoes
Empathy is the ability to understand and share the feelings of another person. Practice empathy by putting yourself in their shoes, acknowledging their emotions, and responding with compassion. It’s the key to building meaningful connections.
By understanding where someone is coming from, you can also predict where they are headed to. This predictive ability can astound your counterparts: it’s akin to mind-reading. Being able to do this is the highest form of empathy. One way I practice this, is to block off all distractions, and imagine I am the person I am about to speak to. Who’s around them [family, friends], what is their culture [race, religion], what is their educational background [degree, diploma, high-school]. With that, I can envision how they came to be who they are, and what their reactions would be.
This leads on nicely to…
Hone Your Listening Skills: It’s Not Just About Talking
Effective communication starts with being a good listener. Listen actively, ask questions, and show genuine interest in what others have to say. Remember, communication is a two-way street—sometimes the most powerful thing you can say is nothing at all.
Not sure how to “continue listening”? Ask a question. A great way to do this, is to repeat the last words they said. “Yeah, I go to class there.”——> “Class there?”
Choose Your Words Wisely
Clear and concise communication is your secret weapon. Use simple language, avoid jargon, and get to the point. Your audience will thank you, and you’ll avoid the dreaded “TL;DR” response. The choice of words can also help you in being able to stand firm, via
Assertiveness. Assertiveness is about standing up for yourself and expressing your thoughts and feelings in a respectful manner. Avoid being passive or aggressive—find that sweet spot in the middle. Your assertiveness will earn you respect and form part of your negotiating power.
领英推荐
Use Humor Wisely: Laughter Is the Best Medicine
Humor can break the ice, ease tension, and make your message memorable. Use it wisely and appropriately—know your audience and choose light-hearted humor that adds value to the conversation. Remember, humor can be very culture dependent, and applying it wrongly can backfire. Use this with caution.
Handle Conflict Like a Pro: It’s Not You Against Them
Conflict is inevitable, but how you handle it can make all the difference. Stay calm, listen actively, and focus on finding a solution rather than winning an argument. Effective communication can turn conflict into an opportunity for growth.
Practice, Practice, Practice: Rome Wasn’t Built in a Day
Like any skill, effective communication takes practice. Even more-so for effective negotiation [which is a higher level branch of communication, in my book] Start small—have conversations, give presentations, and seek feedback. The more you practice, the more confident and skilled you’ll become.
Wrapping It Up
And there you have it— tips to help you speak like a pro and master the art of effective communication. Remember, negotiation is a skill that can be learned and perfected over time. Embrace the challenge, keep a positive attitude, and never underestimate the power of a well-crafted message.
Got a communication success story to share? Or maybe a topic you want me to tackle next? Hit reply and let me know! Until next time, keep stacking those skills and speaking like the pro you were meant to be.
Speak soon,
Clarence. Just Clarence.
P.S. If you’re reading this because you want to enhance your communication skills, congratulations! You’re already on your way to mastering the art of speaking like a pro. Keep up the fantastic work!
Thanks for reading "Stacked Skills!" Subscribe to this newsletter to get a weekly dose of ideas that you can implement in your business right away.
Inspired? drop me a DM - always looking for like-minded individuals to connect and exchange ideas with :) Have a great day!
Great points here. And you're right, it's not you against them, it's you and them against the problem.
Author of the best selling ???????????? ?? ???????? Positive People Leadership Skills You Wish Your Manager Had | Mentor | Leader of positive cultural change | Keynote speaker
4 个月Nailed it Clarence demonstrating empathy in negotiation is an approach many fail to do, together with listening. When used in partnership effectively and striving for a Win/Win negotiations are very often successful!
?? Smartist - an Artist who does Strategic Management Consulting
4 个月Communication is a skill that's easier to spell than to master