Sr. IT Service Manager

Job Location -Gurugram, Haryana, India · Engineering

DESCRIPTION

·Work closely with departmental managers to determine the maintenance and growth needs of infrastructure, network, employee equipment and business applications needs.

·??????Manage IT corporate systems (SaaS business applications) and networks

·??????Accountable for 24/7 support of core infrastructure, data and phone system

·??????Maintain internal server hardware to support business needs

·??????Plan, organize, control and evaluate corporate IT infrastructure and help desk

·??????Design, develop, implement, document and coordinate systems, policies, and procedures

·??Ensure security of data, network access, and backup systems (client and server)

·??Proactively identify process inefficiencies and compliance issues and implement strategic solutions

·???Compliance of information security and control procedures

·?Collaborate on development and maintenance of IT policies and Business Continuity Plans with Development Operations team.

·?Manage IT service providers and vendors to ensure optimal contract value and execution

·??Develop helpdesk ticketing reporting to track KPI’s, workload and SLA compliance

·?Office network administration: Firewall, WAPs, VPN, DNS, switches

·?Experience supporting a variety of networked equipment: NAS, Linux machines, printers, VoIP phone systems, video conferencing

·?Experience in networking: Routers, VLAN, ISP management

·?Desktop administration, user management (SSO, Active Directory) and cloud application administration

·??????Compulsive documentation of processes, flows and systems

·??????Strong desire for ensuring the highest levels of security, implementing comprehensive monitoring, creating backups/redundancies, researching best practices

·??Lead Global IT Services team including help desk, IT infrastructure (security, network, systems, hardware, software, telephony) and Cloud-based business application support.

·??Responsible for the overall effectiveness and efficiency of IT systems and operations to ensuring high levels of user satisfaction. Create, maintain, and enforce standards, policies and procedures.

·Responsible for internal employee happiness and providing world-class new hire experience with MBOs and KPIs

·?Responsible for collaborating with human resources, coordinate new hire bootcamps, onboarding and training

·?Manage the relationship of all IT suppliers, vendors, consultants, and other experts. Forecast IT requirements, prepare annual budgets, and manage funds within the budget.

·?Adheres to the IT Infrastructure ITIL framework policies and procedures (including: incident, problem, change management) to ensure best-in-class user experience. Establishes KPI and SLA for driving the performance of IT services. Build systems and tools to monitor performance.

·??Provides thought leadership in IT strategy, operations, cost-optimization, innovation, and efficiency improvement.

·??????Assesses the relative impact of IT industry trends to current and future enterprise infrastructure needs for the business.

·?Mentor, coach and build high-performing teams for world-class IT services organization.

REQUIREMENTS

·?8+ years experience in IT or related industry

·??3+ years of people management experience

·?Bachelors and/or Master Degree in Computer Science, Information Systems.

·Proven work experience leading IT infrastructure in a fast paced, rapidly growing organization

·??Excellent knowledge of technical management, information analysis and computer hardware/software systems

·?Expertise in data center management and data governance

·?Hands-on experience with helpdesk support, computer networks, network administration and network installation

·?Ability to work independently and must have strong organizational, communication and customer service skills

·?Systems: AWS, VMWare, PAN,, Okta, O365, Airwatch, MDM (OS X, Windows, iOS and Android)

·??AWS certification preferred

·?Must be eager to work hard, to learn new skills, solve problems, and integrate tightly with the rest of the team

·?BS in Computer Science, MIS or equivalent experience

·??Shell scripting (bash, python, javascript, etc) background; ability to handle admin tasks via API

·?Budgeting and asset management

·?Previous experience with network IT at a hardware technology or satellite technology startup

·?Ability to handle hi-tech start-up environment and adapt quickly to changing business needs.

·?Excellent communication and interpersonal skills with proven ability to interact across all levels of organization.

·?Strong leadership skills demonstrated in previous IT management role.

·?Experience in leading & managing in all aspects of IT operations, including business requirement analysis and design, systems and development, systems operations and life-cycle management.

·??Hands-on experience with TCP/IP, Network Switches, Routers, Firewalls, WiFi, Windows, MAC, Google Apps, FreshDesk and other industry leading IT systems.

·??Demonstrated ability to analyze and understand trends in the technology industry in order to select hardware and/or software solutions to meet current and future demands of the organization.

BENEFITS

·?Work closely with a cross functional team of highly motivated and intelligent folks with a unique range of startup and enterprise experience

·??????Vibrant company culture

·??????Mentorship opportunities

·??????Catering meals

·??????Growth, Development and Career opportunities which accompany a high-growth organization

Interested candidates, please send the updated resume at [email protected]

Regards, Iqbal kaur