SquadStack Launches the Ultimate Customer Support Platform with “Humanoid AI Agent” at Its Core

Anyone who's recently called customer service knows the grim reality: the experience often ranges from mildly frustrating to utterly maddening. Behind those frustrations lie some sobering numbers.?

Indians spend a staggering 15 billion hours annually waiting for customer service—translating to a $55 billion economic loss. The dissatisfaction runs deeper than just wait times: 60% of customers report disappointments with chat and voice bots, while the average customer gets transferred 2.6 times before finding resolution.

These aren't just statistics, they represent millions of moments where businesses fail their customers and damage relationships that took years to build. The consequences ripple through organizations: declining loyalty, rising churn, and the hidden operational costs of inefficiency.

Our Vision

Research suggests that by 2026, nearly 80% of customer interactions will be AI-driven, yet complicated queries will still require human insight to achieve truly satisfactory resolutions.

At SquadStack, we believe the ideal support model seamlessly blends intelligent automation with strategic human oversight to optimize efficiency while delivering 10x superior CX at lower costs. With this long-term vision in mind, we’ve built the ultimate support stack to future-proof businesses and drive up to 80% automation without sacrificing quality.

SquadStack’s Comprehensive Solution to Customer Support Challenges

Our all-in-one customer support solution reimagines how businesses connect with their customers. Instead of the patchwork approach that defines traditional support operations, SquadStack offers a Whole Product that eliminates fragmentation and optimizes the entire customer journey.

This comprehensive stack features several interconnected components:

• Humanoid AI Agent: The centerpiece of the solution—a revolutionary AI that delivers genuinely human-like conversations while executing complex tasks autonomously across multiple languages, adapting to customer emotions and intents with unprecedented accuracy and natural dialogue flow.
• Trained Human Agents – Expertly onboarded and continuously coached professionals who handle nuanced scenarios, working in perfect harmony with AI through intelligent routing.
• Omnichannel Engagement & Lead Management – Ensuring seamless conversations across voice, chat, email, and social platforms, while capturing, qualifying, and routing customer queries effectively.
• Image Classification & Data Processing – AI-powered tools that analyze customer-submitted images and documents to verify issues instantly, reducing manual intervention.
• AI-Powered Workflow Orchestration – Breaking down complex business processes into AI-driven tasks, ensuring smooth execution and automation.
• Knowledge Management & AI Quality Training – A continuously evolving knowledge base that ensures AI and human agents deliver consistent, up-to-date responses.
• Advanced Analytics & VOC Insights – Real-time intelligence that identifies trends, customer sentiment, and areas for CX improvement.
• Enterprise-Grade Security & Integrations – Secure and compliant with ISO 27001, ISO 27701, and SOC 2 Type II, while integrating seamlessly with existing CRM and ticketing systems.

This unified approach doesn't just incrementally improve support—it transforms it entirely, delivering:

The Humanoid AI Agent: Beyond Traditional Automation

At the heart of SquadStack's breakthrough is its newly launched Humanoid AI Agent—a quantum leap beyond the clunky chatbots and rigid voice systems that have disappointed customers for years. This isn't just another AI assistant; it's a fundamentally new approach to customer support technology.

Core Capabilities That Set It Apart

• Human-Like Conversations – Trained on 90 million+ minutes of real human interactions, ensuring fluid, natural dialogue.
• Zero Hold Time – No more frustrating wait times; customers receive immediate assistance.
• 360° Context Awareness – Recognizes customer history and provides tailored, data-driven responses.
• Emotion Detection – Adapts tone and responses based on customer sentiment.
• Auto Language Switch – Seamlessly transitions between languages, including Hinglish, for natural, localized conversations.
• Multi-Intent Handling – Efficiently manages complex, multi-part queries without losing track of details.
• Autonomous Task Execution – Goes beyond assistance to fully automate critical workflows, such as damage verification and refunds.

Watch the Humanoid AI Agent in an actual conversation with a customer here:

Intelligent Resolution in Motion

Imagine a refund request that used to take an entire day, requiring coordination across three different teams. Now, our Humanoid AI Agents handle it in under five minutes—from eligibility checks and AI-powered damage verification (with a human in the loop) to intelligent replacement suggestions and instant refund processing.

This isn’t just automation; it’s the future of customer support.

Step Into the Future of Customer Support

SquadStack's approach represents the first true solution to the persistent challenges that have plagued customer support for decades. By integrating AI-driven workflow orchestration with human intelligence, we eliminate inefficiencies, cut costs, and elevate CX to new heights.

We co-build these high-impact, tailored CX solutions with our partners, integrating Product, Data Science, Engineering, and Quality teams to align AI capabilities with real business needs.

The future of customer support isn’t about choosing between AI and human expertise—it’s about seamlessly blending the two to create a support model that scales, adapts, and delivers exceptional service every time.

For organizations ready to redefine customer experience, the opportunity is here.

Book a Demo and experience the future of customer support, now.