Spotlight on Payroll Services

An interview with Tawni Maxwell , owner of Simpli Balanced, Nyssa, Oregon

Simpli Balanced is a long-term client/partner of QTS Custom Payroll and Human Resources Solutions. As its owner, Tawni works with companies of diverse types, sizes and needs.?We talked with Tawni about her QTS experience.

Could you describe the Simpli Balanced business?

We are a bookkeeping business serving western Idaho and eastern Oregon. some of our clients include contractors, produce sheds, cleaning company, farmers and other agriculture-related businesses.?It’s a diverse group.? Bottomline, employees are employees.?We’ve been working with QTS since 2015. We love it, especially Breck, Carl, John, Shantel and Linda.

What are some ways that working with QTS supports the way you do business?

The biggest is peace of mind about payroll taxes. The QTS tax department is amazing. The staff is very knowledgeable, helpful, kind and so great to work with.

Oregon is not an easy location to do business, but QTS handles it with no problem.?They stay up to date on it all. If you get a notice of any kind, all you do is forward it to the tax department and they take care of it.?That’s peace of mind.

Handling payroll taxes is obviously an important way QTS is helping you to manage your business.?Are there other reasons you use QTS?

Yes, how quickly payroll can be uploaded.?We can import data right into the payroll system in about 3 minutes.?With multiple employees, you don’t have to pull up each person and enter their hours separately. It’s quick and easy.

A little more about how our business integrates with QTS: our customers have from 1 to 70 employees, and work in multiple states. Each company has its own client profile within the QTS system so all information is separate and distinct only to them. Each payroll is set up specifically as to how the employer wants to pay, whether it is monthly, weekly, salary, hourly or many other options. We, as the bookkeeping company, have access to all of the clients from one window and we choose which company to work on.

How do you weigh cost versus?service when choosing a service provider

We use QuickBooks for accounting, but we don’t use their payroll component because QTS customer service is so amazing.

QTS is very cost effective, but it’s really the customer service that does it for us, especially being able to call and talk with someone. I actually went to Las Vegas to the QTS office to meet them face-to-face. They are so kind and that’s who we want to do business with. I really love and appreciate them. That is the reason we use QTS for our own company and as a standard part of the package for our bookkeeping clients.

We greatly appreciate our long partnership with you and your business. What is the primary reason you’ve stayed with QTS?

Bottomline, it is the ability to get a real person right when you need them.?QTS really makes every part of it easy for customers.?With the initial set up, they go above and beyond, helping you collect your information, entering into the system and getting started.?Payroll is not a big deal when you have QTS.?

Sometimes people don’t believe it when I say it’s so simple. They don’t think it’s possible. The team there will do whatever it takes and help with?everything from reports to putting information into the system so that it’s set up correctly from the beginning. I can’t say enough good things about them. I tell people, “If you have employees, QTS is your go-to payroll company.”?They’re awesome!

Our appreciation to Tawni for sharing her experience as a member of the QTS family.??At QTS, our top priority is customer satisfaction.?We personally know each of our customers, strive to understand their business goals and operations and adapt services to meet their needs.?We’re driven to provide outstanding service that surpasses expectations and to enjoy the experience of working with the QTS team.

Our success is demonstrated by consistently high client satisfaction ratings and relationship lifespan; some of our clients have been QTS partners for 25 years.?We sincerely appreciate the many positive comments we receive from our customers.