Spotlight on Payroll Services

An interview with Barb Aberg, Senior Staff Accountant, United Way of Treasure Valley.

United Way of Treasure Valley (Idaho) is a long-time client partner of QTS Custom Payroll, utilizing QTS as its outsourced provider.?Barb Aberg oversees payroll and human resources functions for the organization.??We talked with Barb about her experience.?

Tell us about your payroll and how you first started working with QTS.

The United Way of Treasure Valley has worked with QTS since early 2016. ?Our organization has 15 employees in the Boise office and we run a bi-weekly payroll.

We had been using ADP and were extremely frustrated. Not only had the price increased, it was difficult to get a real person to answer questions or help fix an issue. ?When I called, the hold time before reaching someone was very long. ?One time, I waited for close to 2 hours.

My payroll experience is quite extensive as I worked for a small tax firm before United Way where I ran payroll for 12 other firms. I knew it didn’t have to be this difficult. ?It’s when we decided to look for a better option and that’s when we found QTS.

Some companies think that changing payroll providers is a big hassle. What did you find?

It was very easy to make the transition to QTS, transfer the data and set up the payroll system.?I worked with Nora to transfer the information – she was wonderful --- and Rino’s help in the transition was phenomenal. ??I received quick responses to my calls and, when there was a tax issue, Linda in the tax department was outstanding in helping us solve the problem. ?These employees are still at QTS and helping to solve problems.

In addition to the usual responsibilities of an accounting position, I also do many other jobs at United Way as we have a small office. This means I really rely on the professionals who work at QTS to keep my payroll running smoothly, especially when I am involved in other tasks.?I love solving problems by phone.?QTS is quick to get back to me and I receive one-on-one attention.?This is not something I had at ADP.

What service attributes are most important for you?

In addition to QTS’ reliability, the team and customer service, the 3 things I like best are:

• Using the TimeTracker to capture employee’s daily work hours and details as the data imports directly into the payroll software. It saves time for me and for our staff members, and seamlessly keeps a timely and accurate record of hours. ?This is especially important with two locations and now the culture of people working from home.?
• Employees can log in and handle many of their own HR and payroll-related tasks without contacting me. The ease of usability of the QTS system is very important in making that happen.
• QTS is continually making enhancements to its software to make the job easier. I need to work fast because of my different hats and my work is often heavy on the benefits side. ?As we don’t have an human resources person, I handle all on- and off-boarding, as well as accounts payable and budgeting.?QTS helps streamline those tasks.

As I mentioned, customer service is a big deal to me, especially being able to reach someone easily and get an answer. I appreciate Breck and his quick responses and help whenever I call.

What about cost?

United Way is a non-profit so this is especially important. ?Pricing has been great.?In the entire time we’ve been with QTS, there has been only one price change and it was minimal.

Is there anything you’d share with others about working with QTS?

I have found QTS to be tremendously helpful in all things payroll-related. Not only is it easy to use but it is also an affordable service that far outperforms its price point. The customer support and service are top-notch. Thank you, QTS, for being such a fantastic resource for our payroll and HR needs.

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About United Way of Treasure Valley

United Way of Treasure Valley serves the community through its Boise office.?The roots of the worldwide United Way organization formed in Denver in 1887 and in the Treasure Valley in 1928.

United Way of Treasure Valley provides a holistic approach to helping children and families in need.?It improves lives by mobilizing the caring power of our community to advance the health, education, financial stability and basic needs of every person in the Treasure Valley (Boise, Nampa, Meridian and the surrounding region).?By taking strategic action that does the most good for the most people, it works to address the root causes of inequality in its communities.?

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Our appreciation to Barb for sharing her experience as a member of the QTS family.??At QTS, our top priority is customer satisfaction.?We personally know each of our customers, strive to understand their business goals and operations and adapt services to meet their needs.?We’re driven to provide outstanding service that surpasses expectations and to enjoy the experience of working with the QTS team.

Our success is demonstrated by consistently high client satisfaction ratings and relationship lifespan; some of our clients have been QTS partners for 25 years.?We sincerely appreciate the many positive comments we receive from our customers.