?? Spotlight: Meet Our Service Delivery Leaders

Obrigado De Gama

Service Delivery Manager White Pearl Technology Group | South Africa

We're excited to introduce you to one of our key service delivery leaders at White Pearl Technology Group. Obrigado brings over a decade of expertise in transforming IT service delivery and project management, focusing on ERP implementations and digital transformation initiatives.

?? Expert Profile

• 10+ years of professional experience
• Extensive expertise in SAP and IT solutions delivery
• Proven track record in project and change management
• Strong background in ITIL framework implementation
• Leadership experience in cross-functional IT teams

?? Q&A with Obrigado

Q: What's your role at White Pearl Technology Group? "As a Service Delivery Manager, I oversee the delivery of IT services and implementation projects, ensuring they align with agreed-upon SLAs and KPIs. My focus is on client relationship management, driving quality service, and leading a high-performing team of Project Managers."

Q: What excites you about the industry right now? "The opportunities presented by the 4th Industrial Revolution are incredible. There's a growing demand for ERP and scalable IT solutions in South Africa, and with our focus on innovation and quality, we're uniquely positioned to lead in this space."

Q: What makes White Pearl stand out? "The culture at White Pearl is defined by mutual respect, work ethic, collaboration, innovation, and client-centricity. What truly sets us apart is our commitment to developing unique solutions while empowering employees with the tools and training they need to excel."

Q: What's your vision for the future? "I'm particularly excited about our potential to lead the industry in delivering cutting-edge IT solutions. My goal is to drive service excellence, strengthen client relationships, and transform challenges into opportunities for growth and innovation."

?? Core Focus Areas

• IT Service Delivery Management
• ERP Implementation
• Project Management
• Change Management
• Team Leadership & Development
• Client Relationship Management

?? Vision for the Future Obrigado is passionate about:

• Driving digital transformation excellence
• Mentoring and developing talent
• Enhancing service delivery efficiency
• Building sustainable IT solutions
• Promoting digital literacy initiatives

?? Quick Facts:

• Name: Obrigado De Gama
• Role: Service Delivery Manager
• Experience: 10+ years in IT service delivery
• Specialisation: ERP implementations & IT solutions
• Location: Pretoria, South Africa

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?? Connect with Obrigado to discuss IT service delivery excellence and digital transformation initiatives.