Spotlight on Excellence: Griggs Systems and Knight Wall Systems

At Knight Wall Systems, we take pride in working with sales agents who share our commitment to excellence, sustainability, and customer service. In this edition of our Spotlight on Excellence, we are excited to feature Katia Griggs, president and owner of Griggs Systems. Katia has been representing Knight Wall Systems since 2021 and has played an integral role in helping us deliver innovative solutions to the West Coast market.

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A Journey with Knight Wall Systems

Katia Griggs and her company, Griggs Systems, began representing Knight Wall Systems in March 2021 during the height of the COVID-19 pandemic. Despite the challenges, Katia was eager to add a continuous insulation (CI) solution to their product lineup. Knight Wall Systems stood out to her due to our strong commitment to customer service, sustainably built products, and dedication to American-Made and manufactured solutions. Over time, Katia found the most value in our collaborative approach—not only with Griggs Systems but also with other manufacturers she represents.

“Knight Wall’s dedication to innovation and customer service, combined with their expertise in addressing different climates and territories, sets them apart in the industry,” she says.

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Commitment to Innovation and Collaboration

What truly differentiates Knight Wall Systems, according to Katia, is our focus on tailoring solutions to clients’ specific needs. Transparent communication is key to this process, and it’s one of the primary reasons why her clients trust Knight Wall Systems. “Knight Wall Systems ensures each project’s success by listening to and understanding the client’s unique challenges, allowing us to provide informed and effective solutions,” Katia explains.

When it comes to recommending the right Knight Wall Systems product for her clients, Katia emphasizes the importance of understanding the type of exterior cladding the designers are considering. This helps her and her team provide the most suitable solution for the project’s needs.

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Staying Ahead of Industry Trends

Katia is no stranger to the rapidly evolving construction industry. Staying up to date on product innovations and industry trends is a cornerstone of her business. “I regularly attend conferences, webinars, and factory visits to remain knowledgeable about the latest technologies and developments,” she says.

She has noticed key shifts in the industry, including the rise of sustainability and eco-friendly practices. “Clients are becoming more focused on reducing their environmental impact,” she notes. Additionally, advancements in technology have led to more efficient processes, but they also require clients to adapt quickly. “It’s all about staying informed so we can offer the most relevant, forward-thinking advice to our clients.”

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Advice for Sales Professionals

When asked what advice she would give to aspiring sales professionals, Katia shared some key insights. “Understand your product inside and out—know its features and benefits,” she advises. Building long-term relationships with clients, active listening, and resilience are also crucial to success. “You have to be persistent and set clear goals while staying aware of the challenges in your industry.”

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A Woman-Owned Business Built on Core Values

Griggs Systems, established in 2003, started as a small operation in a garage. Since then, it has grown into a woman-owned, certified small business with a showroom in San Mateo, California. Katia’s background in construction, specifically in estimating and purchasing, gave her a unique insight into the market. She noticed a gap in customer service between architects and installers, and she sought to fill that void by focusing on building relationships.

“We built Griggs Systems on the values of exceptional customer service and sustainability,” says Katia. “Today, those values still guide us as we continue to build new relationships and stay at the forefront of industry innovation.”

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At Knight Wall Systems, we are fortunate to work with talented partners like Katia Griggs, whose dedication to excellence and passion for sustainable solutions aligns perfectly with our own mission. We look forward to many more years of collaboration with Griggs Systems.

To learn more about Griggs Systems and the other product lines they represent, please visit https://griggssystems.com/.