Spot On Insurance Welcomes Matt Bruno

No matter how great your idea for an insurance business is, you have to be able to execute it efficiently to be a success.?Even “small” bottlenecks can result in backlogs of work, stressed employees, and unhappy customers.?Fortunately, there are resources available to help insurance businesses thrive, as Matthew Bruno explains.

Matt is Chief Operating Officer of ReSource Pro.?Since he founded the company in 2003, it has grown from a one-man operation to a team of over 5,000, working from five cities and three countries.?ReSource Pro provides the tools, technology, and strategic services that allow insurance businesses to maximize their operational efficiency.?Matt is also a recognized expert on global insurance operations and the business environment in China.?

He begins by sharing how his company tackled two key operational functions – business continuity and crisis management – during the global pandemic.?When a crisis hits, having a “plan” sitting on a shelf isn’t as important as having a framework for solving problems and a shared set of values and priorities.?In the same way, understanding how day-to-day processes work (or don’t work) efficiently can have a cascading impact on your business's ability to meet customers’ needs.

By the way, ReSource Pro was able to come through the crisis stronger than ever — not one of their 4,500 employees in China contracted COVID.?Their team was also able to share the lessons learned from their early engagement with the pandemic with their U.S.-based clients, something Matt found deeply satisfying.?I can understand that feeling!?When your team comes through a crisis in such a powerful way, it says a lot about the people that you have and your organization.

To connect with Matt Bruno directly:

→ LinkedIn: Matt Bruno, ReSource Pro

→ Website: resourcepro.com

And for more great insights from Matt listen to his Spot On Insurance podcast, ReSource Pro: Crisis Management, releasing on Tuesday, July 27.