The Spindown newsletter: October
Welcome to the Spindown newsletter!
Your monthly digest for collections insights.
In this edition:
?? How subscription businesses can turn churn into revenue gains
?? Klarna + InDebted: a global partnership since 2020
? Poll: Will you use AI in your debt collection strategy in 2025?
?? We're hiring!
?? How subscription businesses can turn churn into revenue gains
There’s a massive revenue issue affecting subscription businesses today: involuntary churn.
The main cause? Failed payments.
But what if there was another way?
Ashley Hard , Growth Manager at InDebted, shares how subscription companies can put customers first and recover revenue — with the help of a collections partner.
P.S: it's not just a wild suggestion. Market-leading subscription businesses — including our own clients — are already doing this.
Check out our latest blog post to learn from their success.
Read ?? Stop losing subscribers: the proven revenue recovery strategy that turns churn into retention
?? Klarna + InDebted: a global partnership since 2020
When Klarna needed a collections partner to match their global ambitions, they chose InDebted.
Our key value add? Scaling with them, so they can keep a consistent collections partner across multiple regions.
Here's how our partnership delivered three game-changing solutions:
?? Seamless API integration for real-time account management across multiple markets
Our partnership initially began with their Australian customers, but soon expanded to the US, Canada, and New Zealand.
With our API integration, customers in different locations can be placed into our system in real-time. No need for repeated file transfers.
The API also serves as a two-way communications tool, automatically updating Klarna’s internal systems with insights into how customers are progressing with their repayments.
?? Complete compliance coverage — all around the globe
Operating globally = differing and complex collections compliance requirements in every region = headaches ??
Thankfully, all regulatory requirements are built directly into Collect's code — for every country, state and region that customers are in.
Plus, it's backed by specialists in every region. So any changes to requirements or new regulations are accounted for.
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?? Personalised experiences that generate higher performance
Powered by eight years of collections insights, our machine learning models are able to create tailored journeys that send each customer the right message, at the right time, on the right channel, giving them the confidence they need to take action.
As a leading shopping solution, Klarna also values the engagement insights we share with them, such as:
Read ?? How Klarna integrates with InDebted as their preferred collections agency in multiple markets
?Poll: Will you use AI in your debt collection strategy in 2025?
Let's peek into the future of collections. ??
Machine learning and AI are revolutionising our industry, promising better outcomes for businesses and customers alike.
Where do you stand on AI adoption in 2025? Cast your vote in our poll! ??
?? We're hiring!
Having recently closed our Series C funding round , we’re now growing our team across various functions.
Open roles include:
???? Customer Experience Specialists
???? Product Lead
???? Group Financial Controller
???? Growth Marketing Director
???? Software Engineer
Want to be part of a truly innovative company that’s disrupting the collections industry?
We’d love to hear from you, so check out our open positions and apply today!
Join our team ?? InDebted careers
More stories we think you'll like:
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