Spectos News 06/2022

Launch Mailbox Monitor 2022

Since Thursday, June 23, our survey for the Spectos Mailbox Monitor 2022 is running. We can already identify exciting trends regarding the expectations of German consumers when receiving letters, advertising mail and boxable items.

Start Innovating your Customer Experience Management

How satisfied are customers with your service quality? How can you improve the customer experience strategically? With the Spectos Real-Time Performance Management? Suite you succeed in continuously collecting, evaluating and improving the customer experience. Learn more about it!

Do you Need to Improve your Customer Service?

Good customer service is crucial to a company’s success. But after a bad experience, customers often don't give you a second chance to convince themselves of your service quality. That's why you should avoid these 5 common mistakes when dealing with customers.

B2B Satisfaction Surveys at VINCORION

Broad B2B satisfaction surveys without additional effort in daily business? Read our case study to find out how the mechatronics company VINCORION fully outsourced its satisfaction survey to Spectos to improve its customer service in a convenient and targeted way.

Real-Time Information on Customer Satisfaction at Vietjet Air

With continuous real-time insights into individual customer experiences, Vietjet Air can improve customer satisfaction in a targeted way. In our case study, you can read more about how the airline conveniently collects feedback at selected touchpoints in order to derive concrete actions from the insights gained.

Auswertung Briefkasten Monitor 2022 (DE)?| 21. September | 10 - 10:30 a.m. | free

Spectos at Parcel+Post Expo 2022?| 18. - 20. October | Frankfurt Main, Germany