Specific ideas to help your professional services practice evolve and adapt

Clients in the US and NL (and maybe the rest of the world) want to work with their professional service providers in new ways. OUT are long, exploratory efforts without a specific endgame. IN are outcome-guaranteed and do-it-with-me approaches.

Check out this video for several specific ideas on what works and what to consider doing differently.

Mike Wittenstein (StoryMiners, US) and Danny Peters (MilkyMap, NL), long-time customer experience colleagues discussed changes in the world and how that's creating changes—and opportunities—for their businesses. Here are the takeaways:

• Clients perceive alternatives to consulting as free.
• Several years ago, the focus was on process. Now, it's on outcomes.
• Several sources of professional services income are waning (e.g., pay-to-play keynotes).
• Several new opportunities are appearing (e.g., blended services, platforms, and interim/internal assignments)

Consider This

How can you focus on clients wanting service for free to an opportunity for everyone to obtain more value?

Is the right approach to productize your services or to add services to your products—or both?

Is your organization set up to quickly shift gears? How can you make the way you work more adaptive so that you spend less time considering what to do and more time doing it?

Summary

Soft skills are in higher demand than ever. Improving access, convenience, and generating more of value clients want are the keys.

Contact

Mike Wittenstein, www.StoryMiners.com, [email protected]

Danny Peters, www.MilkyMap.com, [email protected]