Sparking Change: Transforming Contact Centers

From the desk of Kevin Meeks , LivePerson CCO

Over the next few weeks, we plan to spark new conversations around transforming the contact center. Gone are the days of disjointed and “status-quo” customer experiences, today’s enterprise brands need a seamless and modern conversational command center for all digital and voice conversations.?

This October, at our Fall Spark event , we’re doubling down on the human-centric side of the contact center. We’re launching a host of new and enhanced digital, voice and AI solutions to supercharge agent productivity and deliver more personalized customer conversations. And we've invited some of the world’s biggest brands to have a conversation about how they’re partnering with LivePerson to transform their contact centers and empower the human agents behind their customer conversations. Trust me when I say this is an event you won’t want to miss.?

Until then, I also wanted to share some other activities to ignite your contact center transformation, from a webinar with Forrester and Avaya to an exciting and unique use case that Jaguar Land Rover UK has brought to life with our Conversational Cloud platform. Please take a look and let me know what sparks your imagination!

– Kevin

Bringing voice to digital: A modern approach to CCaaS

This week, we’re chatting with special guests from 亚美亚公司 and Forrester to discuss how a best-of-breed approach to your contact center software can unify experiences, boost efficiency, and meet soaring customer expectations — all while minimizing risk during your digital transformation.

September 24, 2024?11:00 AM ET

[Register for the webinar]

Spark: Transform your contact center by putting humans first

Save your seat now for our virtual product launch event, Spark! Join us and some of the world’s largest brands in October as we discuss how LivePerson is helping to accelerate contact center transformation, supercharge agent productivity, and deliver best-in-class customer experiences at enterprise scale.?

October 23, 2024 | 11:00 AM AEDT / GMT / EST

[Save your seat]

How to get ROI out of AI right now

In the season 2 finale of our podcast, Generation AI, host Ruth Zive is joined by LivePerson CEO John Sabino to reflect and share learnings from a season of incredible podcast guests. Tune in to our final episode of this season and be sure to subscribe to catch season 3 — returning later this year.?

[Listen to the podcast]

Meet the virtual assistant saving Jaguar Land Rover UK 900 hours of human work per year

Jaguar Land Rover UK 's HR virtual assistant makes it easy for employees to get their biggest HR-related questions answered. Read more about how their bot, powered by LivePerson, helps answer over 2,000 queries weekly from 35,000 employees.?

[Read the case study]

Interested in learning more about LivePerson’s Conversational Cloud???

Schedule a demo today.