?? South Africa: A Business Frontier Rising From Ashes?
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OPINION
Something extraordinary
South Africa, which has struggled with unemployment, criminality, and grinding poverty, is transforming into an advanced service-based state. Home to 60 million people, South Africa is poised to fill the world's workforce gaps. The nation—specifically its people—has caught the eye of the world's largest companies.
In 2022, Amazon Web Services launched its cloud-based contact center solution, Amazon Connect. The following year, outsourcing giant TELUS opened its first center in the country to strengthen its global delivery model. Earlier this year, tech giant Google opened its first cloud site in the region to strengthen its data infrastructure services.?
These are telling signs that South Africa’s digital infrastructure is firmly in place. But what exactly is the country doing to be on the radar of these mighty corporations?
South Africa’s strong business foundations
South Africa has set the right business foundations in the rapidly evolving tech ecosystem. It has created a simple blueprint for success that everyone – especially fellow developing countries – can learn from.
South Africa, which has relied mostly on its mining and transport industry, has diversified its portfolio by investing in the flourishing tech segment.?
This initiative is supported by the country’s English-speaking workforce, which allows it to connect with the West—the center of the tech revolution.?
Additionally, the government’s $30 million investment in its outsourcing industry shows that its leaders know the segment’s potential in relation to the country’s workforce skills. Like the Philippines and India, South Africa offers various tax incentives for outsourcing firms.
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Climate and Compensation Conundrums, Outsourcing as Best Workplaces
Heat Alert! Rising global temperatures spell danger for 800 million outdoor workers in the tropics, threatening devastating health and productivity impacts.
According to a study published in the Cell Press journal One Earth, with a mere 1°C increase, over half the year could become off-limits for heavy labor, risking productivity slumps, heat-related illnesses, injuries, and fatal cardiovascular and kidney conditions.?
Urgent calls for action are directed at policymakers and employers: Implement early warning systems, establish cool-down zones, adopt flexible work schedules, ensure worker acclimatization, and halt work in extreme heat.
The heat isn't just physical – it's also economic. A PwC survey revealed that CEOs fear their companies will fall victim to climate change, yet many lack a roadmap for vital climate actions. The European Federation for Transport and Environment (T&E) has called out giants like Accenture, Wipro, Deloitte, IBM, and JP Morgan Chase for not taking sufficient action to reduce the carbon footprint of their corporate air travel.
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