Sorry, you aren't the CEO of your product
The difference between authority and accountability in one simple chart.

Sorry, you aren't the CEO of your product

In this week’s What and Why I address a notion that’s rankled for some time. Product managers are not the CEO of their products.

I attended Pragmatic Marketing's Practical Product Management course in 2003 or 2004–early in my product management career– where I first encountered the notion of a product manager as ‘CEO of the product.’ The idea enthralled me, so I ignored the cold fact that exactly zero people worked for me. At the course’s conclusion, I returned to work armed with newfound power recognized by no one else at my company.?

Meanwhile, our industry morphed this notion into cultural mythology. Blog posts, books, articles, and presentations persistently spread the myth. I interview candidates claiming to be their product's CEO, which translated means ultimate accountability for their product’s success or failure. And, yes, CEOs share the accountability characteristic with product managers.

So, where did the myth come from? Product managers generated and perpetuated the myth as a self-defense mechanism. They fantasize about a world where teams execute their decisions because they are the product manager.?

What the books, blogs, and articles mean to say is product managers must make everyone believe they are the CEO of the product, which is entirely different from being the CEO. The difference is simple but essential. CEOs possess a superpower product managers don’t: authority.

If not CEO, then what are product managers, really?

Product managers, I quickly learned, cannot just waltz into planning meetings, unleash proclamations, and expect everyone to comply dutifully. Your job is to convince. You cajole and bribe to do what you know in your heart–and what your data tells you–is best for your product’s customers.

You have to get everyone to believe in the What and the Why.

Product managers are anthropologists, psychotherapists, speech writers, and evangelists. The job is simple enough, turn a snowflake into a snowball, as long as you are prepared to explain snow often and in great detail.

Product managers are the ‘volunteer coordinator of the product’. The phrase doesn’t sing like ‘CEO of the product’, but it describes reality.

You can make a product without being its CEO.

Check out my Substack to read more about what product managers really do.

#productmanagement #productstrategy #chiefproductofficer #productmanager

What / Why Consulting

Steven Kostrzewski

VP of Product Management & UX - Acxiom

1 年

Great post Eric! I think this debate about the ‘PM as CEO’ has been going on ever since the PM role initially emerged. How might your perspective change if we re-phrased your statement from, “Product Managers aren’t the CEO of their product” to “Product Managers aren’t the CEO of their company.”?

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Jari Salomaa

CEO & Co-Founder @ Valo | Discover. Observe. Resolve. In Minutes with AI.

1 年

It was great catching up and love the write up. CEO has all the direct resources and product leader has none. This makes me think that some PMs have to have true passion towards their product, customers, category, industry or team. What if it’s not the case and it’s just a job and you’re executing vs loving it (with gusto). Can you still do a good (or great) job? Does it mean you can only be a great product manager within what you love (or like, enjoy..)

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Mark Seery

Founder & Principal - B2B Tech Product/Business Strategy & GTM

1 年

While there is a basic truth to the idea that Product Managers (and others in an organization) have to influence rather than dictate action, I would add: Anyone who wants to make a significant impact on a product has to understand the "business" of that product, not just the bits and bytes - it is in this sense that Product Managers are also the CEO of their product. They have to understand the customer base, the financials, the market,...better than anyone else in the company. They have to put on their business cap as well as they techie cap. Even the dictates of a CEO has limits. Even CEO's have to ultimately be influencers. There is a limit to their power to dictate things. They have many ways of influencing of course, including vision/mission/value propositions that everyone can self-organize around. This is true for any leader in a company. If the only thing you have in your bag of tricks is a stick to beat people with when you don't get what you want, then that approach will eventually run its course. All that said, relationship skills in general, and influencing skills in particular, is probably something that should be up their in the education system with English, Math, and Science.

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