Sometimes talking less is good!

After listening to him for a good 45 minutes I was literally in the mood to take a painkiller for my headache! 

I was in a meeting with a travel agency for my next trip and since it was going to be an international one I had some queries. 

I understand how travel agencies work, they have to make sure the travellers feel comfortable and safe during the trip and also the money well spent.

The agent that I was sitting with was answering every question with 5 different stories having 2 sub-stories and by the time these were over he had forgotten what the starting topic was! 

What's wrong with this? 

-his stories were more than irrelevant

-he was talking at the highest pitch of his voice 

-he was literally jumping on his seat and the bottle of water had been spilt already

-he couldn't resolve any of my queries because of his lack of focus

As a result to this, I talked to the other agent who was with him.

 This is what I noticed: 

-he was very calm and surprisingly had more knowledge regarding the tripping procedure 

-he drew examples from previous traveller's experience which was highly relevant to my queries 

-he told me all the important things one needs to know while travelling abroad, he briefed me on what documents I would be needing, the basic necessities, the forex required, etc.  

-he even told me the benefits of travelling with their agency and what extra I would gain if I chose a trip with them

CONCLUSION: 

Even though the trip isn't finalised yet I still am planning to go for it. If I had left without talking to the other agent I would've never even considered taking a trip. The people who represent an organisation plays an important role in creating a positive image of the organisation. Having a practical yet friendly approach gives a good vibe. 

The first agent had no point while talking. He was just letting out everything he had known since he has been working. I didn't even know his name until the end of the meeting. He hadn't uttered a word about documents or any safety measures. 

What could have he done instead of talking for so long?

-Listen to the customer first. Hear all the queries and doubts and clear them all one by one. 

-Introduce yourself. Tell the customers for how long you've been working the organisation, how many clients you've handled, etc.

-Stick to the point. Always stick to the point and never deviate. Nobody has time to listen to 5 to 6 stories. 

-Focus more on what are the gains. Everyone is looking for gains, there is no denying that!

-It's not always necessary to talk a lot but it is necessary to talk relevant.

-Include the points the customers have forgotten to ask or have no idea about.

So, have you ever experienced such a thing as too much talking?