Some Like It Hot, Some Like It Cold
“This being human is a guest house.
Every morning a new arrival…
Be grateful for whoever comes,
because each has been sent
as a guide from beyond.”
-Rumi, “The Guest House”1
I love my emotions.
No, really, I do. Would I lie to you?
The greatest misconception about a Moneyball approach is that the primary goal is to take emotions out of the equation.?While there is an upside to understanding when emotions get the better of us, Moneyball’s goal is?not?to take emotions out of the equation because emotions are?always?a part of the equation.?Getting rid of them means that we are no longer human.
If anything, my personal devotion to Moneyball impacted my emotional awareness more than any other concept because this approach allowed me to “get on the balcony,”2 ?to quote Ronald Heifetz and Marty Linsky, and learn how to harness my emotions.?And like any tool, emotions help or hurt based on how we use them.
Just ask Judah and Joseph…
Hot-Cold Empathy Gap
In?Parashat Vayigash, a dramatic encounter takes place between Judah and Joseph.?The emotional risks Judah and Joseph take seem irrational; Judah puts himself in danger by protesting to a mysterious Egyptian bureaucrat, and Joseph risks his power by unmasking himself.??Rashi’s commentary captures the heightened emotions:?
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One unanswerable but fascinating question is how Judah or Joseph would say that they would handle this situation if given some distance from the decisions they actually made, and whether there would be a gap between the two.
This gap has a name: the “hot-cold empathy gap ,” sometimes called the “empathy bias” or “empathy gap.”??George Loewenstein?writes ?that “affect,” a subjective feeling, “has the capacity to transform us…profoundly; in different affective states, it is almost as if we are different people.”8 ?However, most people are unaware of how much reactions change depending on whether or not someone is “hot” or “cold”:
Of course, in Judah and Joseph’s situation, it’s an unalloyed good that each of them enters a hot affective state and lets their actions be driven by “big feelings ” (as my children’s teachers would say).?However, it’s not hard to imagine instances where this gap is an unalloyed bad.??Loewenstein, Louis Giordano, and a group of researchers found that those suffering from an addiction to heroin underestimated how much they would pay for an extra dose of?methadone 12 ?when their addiction was “satiated” as opposed to when they wanted to regain their high.13 ???
Emotions are powerful tools, even when the difference between emotions can be the difference between life and death.
If you’ve read?Thinking, Fast and Slow , you might be wondering why I did not encourage you to read Daniel Kahneman’s?magnum opus?months ago.?Ultimately, Kahneman’s book is a fantastic and detailed analysis of the heuristics we’ve studied thus far, but it can be an intimidating read without any background.??However, if you’ve stuck with me, add it to your?bookshelf ASAP .
The two main “characters” of Kahneman’s book are System 1 and System 2:
In other words, System 1 is the mental system I am currently using to type this article on my computer without looking at my keyboard, but System 2 is the mental system I use to figure out what I am going to write each week.?Reading about these systems for the first time, you might be tempted to immediately associate System 1 with “feelings,” and System 2 with “rationality,” making it the classic battle of passions vs. reason that dates back to Aristotle, Plato, The Stoics, etc.
But Kahneman’s argument is much more sophisticated (sorry, Aristotle).?Our mind needs?both?of these systems to function; neither is inherently “good” or “bad.”?System 1 acts automatically so that we can do things like solve 2+2=4 or read words on a large billboard, important daily actions that the mind needs to perform quickly.15 ??And?while System 1 can lead to heuristics by not slowing down our mental processes, ultimately Kahneman sees System 1 as the “hero of the book,”16 ?because while System 1 is “the origin of much of what we do wrong…it is also the origin of most of what we do right.”17
However, the reason we need to learn about the biases created by System 1 is that this frame of mind “does not generate a warning signal when it becomes unreliable.”18 ??Our mind is a powerful tool, sometimes so powerful we do not even know when it is letting us down…
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