[Solved] Outlook for Mac Not Syncing with Exchange Server

Outlook Mac is an email client that configures the mail account within Exchange Server.

Syncing for Mac Outlook with Exchange Server is relatively one of the common problems. Besides this, it can be fixed with ease. Here, I am going to discuss different solutions to fix the blunder when your Outlook for Mac not syncing with Exchange Server. Before the solutions, let’s have a look at the possible reasons for this Mac Outlook synchronization issue,

Possible reasons that can cause this issue:

• Synchronization settings are not accurately configured.
• Due to the exploitation of Outlook cache
• It might be due to an improper connection with the performing MS Exchange Server.
• Due to Offline Mode in Mac Outlook.
• Corrupt or inaccessible OLM data file of Mac Outlook.

Now, let’s explore the most critical methods that can help to fix this issue:

1. Check For Work Online

It is the most common reason that can create this issue. Before moving towards any other possible method make sure that your Outlook is working in Online Mode. If it is in Offline mode then, turn it into Online mode. To do so follow the below-mentioned instructions:

• Open your Outlook.
• Then, go to the Menu option.
• Here, if selected in Work Offline then, unselect it.

Now check for synchronization is better now or not. If not, then move to the next method.

2. Check for Exchange Server Connectivity

An accurate Exchange Server account configuration is necessary to continue the synchronization process. You can confirm it by following these instructions.

• Open your Mac Outlook application, and proceed to Tools then Accounts.
• Here, search for your configured Exchange account. If there is an orange indication against it, then it means that there is some configuration issue.
• It is suggested to disconnect and then reconfigures the Exchange Server account to the Mac Outlook application.
• To do this, users can validate the Exchange Server account status on the Outlook for the Web, and connect it depending on its fine status.

3. Clear Mac Outlook Cache files

When the cache file remains incomplete or gets damaged, that can create issues like an abrupt shutdown of the application, virus intrusions, power supply interruptions, etc.

So, it is better to delete those cache files from the Exchange folder that is not synchronizing currently. Follow the steps mentioned below:

• Establish the connection between Mac Outlook and Exchange Server.
• Now, Go to that Exchange folder which is not synchronizing, and right-click on it. Then choose the Properties option.
• Here, In the Properties dialogue box, hit on the Empty Cache option.

• Finally, all the Cache files will be cleared.

4. Re-build Mac Outlook File

Mac Outlook users can re-build their database files by troubleshooting procedures. Let us identify it briefly.

• First, exit from Mac Outlook and its associated applications.
• Then, go to the system C drive and copy the Identities folder or Mac Outlook to another destination from C drive.
• Now, begin the In-built Microsoft Database application by pressing the Alt key and Outlook application icon collectively.
• Here, In the opened application, choose the Identity for rebuild and later tap on the Rebuild option.
• Finally, the rebuilding of the chosen identity file will get started, and it will complete instantly.

5. Sync Service Agent by Restarting

It is also a troubleshooting method for Mac Outlook synchronization with Exchange Server.

• First, close the Mac Outlook application.
• Then, navigate to Applications>Utilities>Activity Monitor.
• Now, move to the Process Name section and tap on Sync Services Agent.
• Choose the process and move to the Quit option.
• At last, close the Activity Monitor and begin the Mac Outlook application again to verify the synchronization process.

6. Re-indexing Mac Outlook Application

For configuring Mac Outlook with Exchange Server effectively. Follow the below-described instructions:

• Terminate all the running applications.
• Here, hold the option in the launcher and tap on the Outlook icon.
•  (The Outlook Index tool will get started)
• Choose the database and hit on the Reindex option.
• Once the Reindex process is over, start the terminal, and tap on the following commands one after another.

sudo mdutil -E /

sudo mdutil -i on /

You will successfully be able to fix Outlook for Mac not syncing with Exchange Server. If you are still facing the issue, that means your OLM data file is corrupted. We strongly recommend the users to recover the corrupted OLM data file in PST and then import it to your Mac Outlook. To recover inaccessible OLM data files in PST, users can opt for OLM Converter.  Again import that recovered OLM data (which is in PST format) to Outlook using the below instructions.

• Open Mac Outlook, and tap on the File menu, select Import.
• Now, choose Outlook for Windows archive file (.pst), and then move to Continue.
• Here, locate the data file on your computer, and then choose Import.
• At last, when the import process concluded, proceed to the Finish button.

Now, you can successfully synchronize Outlook for Mac with Exchange Server.

Wrap-Up

For synchronizing Mac Outlook with Exchange Server, we have addressed multiple methods. Also, mentioned all possible reasons for this issue. If the methods mentioned above fail to fix the problem, you can think of recovering Mac Outlook data using an OLM to PST Converter.