solvatio Shines at DTW Ignite Conference

A Leap Beyond Chatbots

In an impressive showcase at the DTW - Ignite conference held in Copenhagen, solvatio, in collaboration with industry leaders Amdocs , 安永 , and Snowflake , and championed by telecom giants TurkNet and @du, demonstrated groundbreaking advancements in contact center operations through the "Beyond Chatbots" catalyst.

This initiative, part of a collaborative effort facilitated by TM Forum , explored the realms of cutting-edge technology to transform customer service operations. The results were nothing short of revolutionary, achieving a staggering 90% increase in first-call resolution rates. This improvement signifies a leap towards achieving customer satisfaction and efficiency in resolution handling.

Furthermore, the operational cost saw a remarkable reduction by 50%, highlighting the potential financial savings and efficiency gains possible with the integration of advanced analytical tools and AI-driven solutions. The average handling time was also reduced by 32%, showcasing a significant improvement in operational speed and efficiency, thereby enhancing customer experience and operational throughput.

These enhancements underscored the potential of AI and automation in revolutionizing industry standards and operational efficiencies. The solution's impact was so significant that it secured finalist positions in three prestigious categories at the conference:

1. Outstanding Catalyst - Innovative and Futuristic: Recognizing solutions that push the boundaries of technology to envision a future that's more efficient and technologically advanced.
2. Outstanding Catalyst - Rising Star: Highlighting emerging technologies that show significant promise in reshaping industry landscapes.
3. Outstanding Catalyst - Application of AI & Automation: Acknowledging the effective use of artificial intelligence and automation to enhance business processes and customer service.

Discover our catalyst video/demo below!??

The accolades received at the DTW - Ignite conference are a testament to the collaborative effort and innovative spirit of all parties involved. They reflect our commitment to leveraging technology not just to enhance business operations but to redefine possibilities in the telecommunications sector.

The success at the conference is not merely a milestone for solvatio but a beacon for the entire industry, signaling the shift towards more intelligent, efficient, and customer-centric operations. We are excited about the future and are committed to continuing our pursuit of excellence and innovation in the ever-evolving landscape of technology.

Stay tuned as we continue to explore new frontiers in AI and automation, striving for excellence and innovation in every project we undertake. There is something coming over the horizon...?