Software and Solutions for the Hybrid Workforce with Roy Edwards, CEO and President of Capitol Presence

The workforce has undergone massive changes in the past few years. More than ever, there are ongoing debates on how organizations should implement flexible, hybrid, and remote work environments.?

With software available to utilize including remote productivity monitoring tools and collaboration software, it’s not always easy to decide which ones are right to manage your own remote teams. While it still not may not be one size fits all, there are key considerations when determining what’s best for your organization.?

In this episode of Tech Stack Show, we are joined by Roy Edwards, CEO and President of Capitol Presence. At Capitol Presence, their mission is to develop remote cloud business solutions to help organizations and agencies of all sizes. With almost a decade of experience, they’ve mastered how to build and manage a hybrid-remote work culture by creating a secure, productive, work-life balance through harmonized business implementation.?

For contact centers specifically, implementing workforce management software and enabling features such as real-time adherence allows leaders to keep a pulse on their workforce and agent productivity, no matter where their agents are.??

The conversation highlights perspectives on:?

• Why the traditional office space is the new fax machine
• Trends that have accelerated due to the global pandemic?
• Hybrid work best practices
• Software businesses can implement to ensure productivity
• How to measure performance of a hybrid workforce

Many, if not all, industries are set for disruption. Do you want to define a technology strategy for the hybrid work environment? Learn how you can with Tech Stack Advising.

Join the conversation, drop a comment on how you’re doing to adapt, and let us know what topics you’d love for us to tackle in future conversations.?